Hybrid: 2-3 days onsite
Role Description:
This position will be responsible for the configuration and development of the ServiceNow platform. The primary focus of this role is Strategic Portfolio Management (SPM/Formerly ITBM), however this position will also be assigned work on other ServiceNow modules where applicable.
Role Objectives:
- Configures and develops the ServiceNow platform based on business requirements.
- Partners with the ServiceNow Architect and business analysts to transform ServiceNow business requirements into a viable solution.
- Implements integrations with other Client systems/applications using API, Integration Hub, and other integration methods.
- Manages Update Set creation and migration. Performs code promotion between environments, following the Client Global IT Change Management process.
- Performs unit testing prior to turning the solution over for User Acceptance Testing (UAT) Creates and maintains technical documentation.
Qualifications and Skills:
- 5+ years of ServiceNow development experience, with two years of experience in SPM [Formerly ITBM].
- Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules.
- Knowledge of Agile development methodologies.
- Experience working in a global setting.
- ServiceNow certification.
- Excellent communication skills (both written and verbal).
- Strong analytical and problem-solving skills.
- Ability to quickly learn new concepts and functionality.