Hello Alpha is seeking a Clinical Support LPN, with a passion for patient advocacy and improving the way people access healthcare today. The Clinical Support LPN will have a strong focus on supporting our clinical team and patient customer service.
As a Clinical Support LPN, you will be part of a small but mighty Alpha clinical operations team that’s focused on supporting clinical operations, ensuring patients receive an exceptional Alpha experience, and providing patient care consistent with the scope of practice of an LPN. You will get experience working with stakeholders from various departments, creating standard operating procedures, assisting with training and development programs, reviewing and suggesting policy updates as needed, and other tasks as assigned.
Key areas of ownership that you will drive forward for the organization personally, and collaborating cross-functionally:
- Patient care consistent with the scope of practice for an LPN, including patient education, urgent disposition triage, and creating individualized patient care plans
- Collaborate with physicians, nurse practitioners, and other healthcare professionals to deliver coordinated care
- Maintain accurate and up-to-date patient records and documentation in compliance with healthcare regulations
- Participate in quality improvement initiatives and contribute to the development of clinical protocols and procedures
- Manage patient flow and coordinate appointments, ensuring efficient use of clinical resources
- Assist with navigating the healthcare system, including scheduling follow-up appointments and coordinating referrals
- Provide support to patients throughout, ensuring a positive experience
- Handle patient complaints and issues effectively, working towards satisfactory resolutions
You should bring expertise in these areas and can help to up-level the team in:
- Demonstrate strong communication skills and teamwork, fostering a collaborative work environment
- Experience in managing chronic diseases and complex health conditions
- Expertise in educating patients about health conditions, treatments, and preventive care
- Ability to communicate complex medical information in an understandable manner
- Proficiency in maintaining accurate and detailed patient records
- Knowledge of electronic health record (EHR) systems and compliance with documentation standards
- Experience in working with a multidisciplinary team, including physicians, specialists, and other healthcare providers
- Ability to coordinate care and facilitate communication among team members
- Ability to participate in and contribute to clinical audits, evaluations, and protocol development
- Ability to adapt to new technologies and incorporate them into patient care
- Ability to work independently in a remote setting
Alpha Values:
We are mission-driven - We’re changing the paradigm of healthcare for patients who are historically underrepresented due to sex, race, gender, language, economic status, location, disability, and other diverse backgrounds. We empower our Primary Care Providers with a foundation in women’s health to administer patient-centered care throughout a woman’s lifespan.
We put patients first - We prioritize what’s best for our patients, not what’s easier or more profitable. We do whatever it takes to provide excellent care and empower patients to take control of their health.
One team, One Dream - We work together as a team to bring to life our vision of a more just healthcare system. We trust each other, communicate openly and honestly. We give credit where it is due, provide opportunities for employee growth and development, assume good intentions, and celebrate our wins as a team.
Diversity is at our core - Alpha exists to bring a more accessible, equitable system to care for the whole woman regardless of age, income, and location. We are inclusive, welcoming, and value different perspectives.
We are data-driven - Alphanauts love data and value facts over opinions. We use evidence-based science to highlight the clinical value of our mission.
We are proactive and positive - Alphanauts learn by doing and address challenges without waiting or worrying about their scope. We are pragmatic and value progress over perfection. We are optimistic and believe in the power of positivity.
What we offer:
- $50,000-$60,000 base pay
- Equity Grant
- Working Remotely
- Vacation Time Off
- Health, dental, and vision
- 401k retirement savings plan with company matching
- Free Alpha Membership
- Being a part of a collaborative team that is actively increasing affordable access to healthcare for all persons
Alpha Medical Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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