Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assist in managing all Jira UI Admin tasks like project creation, team/board creation, custom fields, custom field values, reports, workflows, issue types, screen schemes, permission schemes, and notification schemes.
- Assist in handling the activities involved with scrum master’s and program managers to assist with process standardization.
- Expected to work closely with scrum teams to identify and implement automation opportunities.
- Assist in optimizing and improving JIRA/Confluence setup and workflows, and identify where functionality needs to improve to meet user requests.
- Define and lead the rollout of comprehensive workflows (with conditions, validators, and triggered post functions), screen schemes, permission schemes, and notification schemes.
- Assist in refining current Jira processes to be more streamlined and uniform for agile teams.
- Drive results by troubleshooting issues, connect with scrum masters, and continue to improve support processes.
- Develop mechanisms to automate manual processes.
- Provide JIRA domain expertise in discussions regarding governance within JIRA.
- Help in designing Jira based reports, dashboards and planning views based on different user requirements.
- Review the standard operating procedures for repetitive tasks and activities and help manage the technical and/or user-facing documentation for training. Ensure to continuously improve our ability to deliver value.
- Responsible for creating, managing, and supporting all administrative functions associated with the Atlassian product suite including Jira Software on the Cloud, Confluence and Bitbucket
- Exposure and some experience in REST API, JQL, AQL, Forge development, JIRA APIs and webhooks is an added advantage.
- Assist in reviewing and contributing to establish processes and guidelines for delivery tools for agile.
- Drive consistent use of tools in alignment with guidelines across the organization.
- Champion modern methodologies such as Agile, DevOps and related practices
Education And Experience Requirements
- Bachelor's Degree in Information Technology, or related field
- 2-4 years of Atlassian suite of products and applications development and administrative experience including JIRA, Confluence, Analytics, Assets, Product Data Manager tool, Automation, Script Runner etc.,
- Overall 2-4 years of experience in IT Field.
- Exposure and some experience in REST API, JQL, AQL, Forge development, JIRA APIs and webhooks preferred.
- Understanding and hands-on experience in Cloud computing environments, Databases, Servers etc.,
- Troubleshooting, Problem Solving, documentation, verbal, written communication skills.
Additional Eligibility Requirements
- Ability to collaborate with various teams and departments within the organization and build constructive relationships.
- Focus on continuous learning and development.
- Independently able to make decisions and solve problems.
- High quality work standards and output
- Adapt well to changes in assignment and priority.
- Dependable and reliable, open to change and feedback.
- Organize work, set priorities, and determine resource requirements, and necessary sequence of activities needed to achieve goals.