Company Description
Future Group Translation Services, founded in 1994, is a leading global translation and localization company with over 1200 native, linguistically-competent translators. The company offers services in over 50 languages, including American and Western European languages, Asian/Pacific languages, Central Asian languages, Middle Eastern languages, African languages, and Eastern European languages. With in-country offices and a strong technical infrastructure, Future Group Translation Services ensures high-quality language services for its global clients.
Role Description
This is a full-time on-site role for a Senior Customer Service Representative located in Miami, FL. The Senior Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience on a day-to-day basis.
Qualifications
- Customer Service Representatives, Customer Support, and Customer Satisfaction skills
- Customer Service and Customer Experience expertise
- Strong communication and interpersonal skills
- Problem-solving abilities and conflict resolution skills
- Attention to detail and organizational skills
- Fluency in multiple languages is a plus
- Previous experience in a similar role
- Bachelor's degree in a related field
Pay Rate & Benefits:
- 46$ per hour
- 401k
- Health Insurance
Training:
- Comprehensive Training
- Onboarding & Complete Support