As the Director of Product Technology Operations, you will play a pivotal role in driving the strategic vision of our product/technology OKRs and ensuring operational excellence across the product development lifecycle. You will work closely with cross-functional teams to translate high-level business goals into actionable product/technology plans, optimize product/technology operations, and deliver insights that inform executive decision-making. This role is critical in ensuring that our product & technology organization is not only executing effectively but also evolving strategically to meet the demands of a dynamic market.
Key Responsibilities:
- Strategic Vision and Alignment:
- Work alongside product and technology leadership to develop and communicate the product/technology strategy, ensuring alignment with overall business objectives.
- Work with executive leadership to define long-term product/technology objectives, identify growth opportunities, and facilitate the prioritization of initiatives that drive competitive advantage.
- Operational Excellence:
- Oversee the implementation of product/technology operations frameworks “Operating Model”, ensuring that product/technology teams are equipped with the tools, processes, and support needed to execute efficiently.
- Develop and refine product/technology development processes to reduce bottlenecks, enhance collaboration, and improve product/technology productivity and delivery.
- Data-Driven Decision-Making:
- Utilize data analytics to inform product/technology decisions, track key performance metrics, and identify areas for optimization.
- Implement dashboards, scorecards, and other measurement systems to provide real-time visibility into product/technology performance and organizational health.
- Cross-Functional Leadership:
- Collaborate with engineering, design, marketing, and sales teams to ensure cohesive product/technology delivery and alignment across the organization.
- Foster a culture of transparency, accountability, and continuous improvement within the product/technology organization.
- Problem Solving:
- Identify and address operational inefficiencies that hinder product/technology development and launch cycles.
- Solve complex, high-impact problems related to product-market fit, customer adoption, and scalability.
- Address challenges related to cross-functional alignment, ensuring that all teams are working towards common goals.
Key Deliverables:
- Comprehensive Product Strategy Document: A detailed and actionable product/technology strategy that aligns with the company's overall business objectives.
- Operational Framework and Processes: A set of standardized operational processes, tools, and frameworks to streamline product/technology development and delivery.
- Product Performance Dashboards and Scorecards: Real-time dashboards and scorecards that track key performance indicators (KPIs) for product/technology performance, operational efficiency, and organizational health.
- Quarterly and Annual Product Reviews: Regularly scheduled reviews that assess product/technology performance against goals, identify areas for improvement, and adjust strategies as needed.
- Cross-Functional Collaboration Initiatives: Initiatives designed to enhance collaboration between product/technology, engineering, design, marketing, and other key functions.
- Optimization and Efficiency Improvements: Identification and implementation of process improvements that reduce time-to-market, enhance product/technology quality, and increase operational efficiency.
- Executive-Level Reports and Insights: Regularly delivered reports that provide insights into product/technology strategy, operational health, and key business metrics.
- Organizational Health and Culture Initiatives: Initiatives to foster a high-performing, outcome-focused product/technology culture.
- Product Launches and Go-to-Market Practices: Successful planning and execution of product/technology launches, ensuring alignment with marketing, sales, and customer support.
Qualifications:
- Proven experience in a senior product operations or product management role.
- Strong understanding of product and software development methodologies and best practices.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to build relationships across teams.
- Experience with data analysis and reporting tools.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
Desired Skills:
- Experience in a fast-paced, high-growth environment.
- Familiarity with Agile and Lean methodologies.
- Experience with product data analytics and reporting tools.
- Knowledge of customer success and customer experience best practices.
By successfully fulfilling this role, you will contribute significantly to the growth and success of our product/technology organization and the company as a whole.