Benefits/Perks
- Competitive Salary
- 401k Retirement Plan with Company Match
- Hybrid Office/ Work from Home Position
- Retention Bonus
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are needing a highly skilled and responsible team member to provide excellent customer service, boost sales and help coordinate communications accross the entire company. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions. You will reach out to customers with pending estimates and work with them to close sales. You will also communicate important messages to managers and technicians in the field to ensure customer requests are handled quickly and efficently.
Responsibilities
- Answer incoming calls, chat messages and customer service emails and resolve all customer requests
- Forward any unresolved customer requests to Manager immediately
- Schedule non-recurring jobs for Service, Maintenance and Construction departments as needed
- Communicate with and provide technical support to Service, Repair and Construction teams in the field
- Create and send service estimates to customers
- Follow up with customers who have unsold service estimates and work to close sales
- Onboard new customers and report to Manager
- Monitor and respond to messages in internal communication app
- Attend weekly meeting with Manager and weekly All-team meeting
Qualifications
- 3+ years experience in Customer Service is preferred
- 3+ years experience in Sales is preferred
- 3+ years experience in Pool Service is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Consistent and dependable with the ability to work 40 hours/ week and Saturday mornings seasonally
Flexible work from home options available.