Overview:
This role will assist our client in their task of chasing customers to resolve AR issues on invoicing.
Essential duties and responsibilities:
- Communicating with customers to address their needs and/or professionally handling potential issues with products or services.
- Quoting assigned customers on requests received.
- Managing customer needs and expectations by proactively reviewing open orders.
- Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.
- Liaise with customers regarding quotations and invoicing queries.
- Work with the warehouse department to arrange for necessary parts to be shipped for respective service calls.
- Work with service coordinator to arrange for Service personnel to be available for the respective service call.
- Comply with all Company and HSE policies and procedures.
- Perform other duties as assigned.
Minimum requirements:
- Experience in a customer service-oriented role preferred.
- Must be proficient in Microsoft office.
- Prior experience in ERP systems a plus
- Excellent organization skills with the ability to keep track of multiple priorities.
- Ability to adapt and be cross-trained to learn all job duties as required.
- Ability to work in a fast-paced environment.
Education:
• High school diploma or equivalent technical diploma
We are an equal opportunity employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, medical condition, physical or mental disability or any other legally protected status. EOE/M/F/D/V