Nefab USA is part of the Nefab Group which was founded in 1949 and is a world leading global provider of sustainable packaging solutions and logistics optimization services. Nefab saves environmental and financial resources by optimizing supply chains. We do this by innovating together with our customers to create smarter packaging and logistics solutions while always respecting people and high ethical standards. This contributes to a better tomorrow for our customers, for society, and for the environment.
With more than 75 years of experience combined with competence and presence in more than 38 countries, we offer global solutions and local service worldwide to companies in industries such as Telecom, Datacom, Semicon, Energy, Healthcare equipment, Mining & Construction, and LiB & E-mobility. Nefab Group has over 4700 employees spread across 38 countries, with a yearly turnover of 10.3 BSEK. The owners are the Nordgren/Pihl family and FAM AB, a privately owned holding company within the Wallenberg Ecosystem.
Customer Service Representative, Nefab Packaging West
Nefab Group is on a growth journey, and we are dependent on high-performance people to succeed. We are looking to strengthen our team in our West region, seeking a Customer Service Representative to join us at our site in Newark, California.
As the Customer Service Representative you will be responsible for accurately processing complex customer orders from order entry to delivery, payment, and receipt. Each of our customer solutions is unique, thus, each order requires high levels of communication and coordination between sales, estimation, sourcing, accounting, and operations to ensure excellence in customer service. Customer orders include custom manufactured sales, traded items, and services, largely supporting the Telecom industry.
This position is located in Newark, CA and you will report to the Customer Service Manager.
Do you want be part of global organization and contribute to our growth journey? Apply today!
Salary Range: $65-75K annual salary + Benefits/401k/Holidays/paid vacation
Job Summary
As a Customer Service Representative, you will:
- Be responsible for accurate and timely processing of Customer orders, including related data and records:
- Entry of customer purchase orders in ERP system
- Preparation and distribution of order acknowledgements, to customer and Sales
- Tracking required custom order components
- Assembling cost factors including sub-supplier costs
- Creating customer invoices
- Coordinating order shipments, if applicable
- Create and issue customer quotes
- Set up new customers — ensure salesperson sends in appropriate paperwork (New Customer Set-up form, signed Credit Application, tax exemption certificates, etc..)
- Set up new items and product structures in ERP system
- Enter orders into the ERP system within 24 hours of receipt of P.O., to maintain current open order status and provide optimal lead-time to production
- Ensure there is no discrepancies between customer's P.O. and customer's ERP file or quote (payment terms, freight terms, customer's Terms and Conditions of Purchase, etc.)
- Liaise with Design, Sales and Production departments regarding orders, quotes, manufacturing capabilities, lead-times, etc.
- Provide ongoing communications with customers regarding order progress and delivery status.
- Coordinate order shipments, if required by customer, including obtaining a freight quote, adding appropriate administration fee and communicating same to customer.
- Issue and send invoices; Obtain quotes from suppliers as directed
- Assist Accounts Receivable with resolving collections issues
- Receive appropriate approval for customer payment terms
- Initiate NCR's (Non-Conformance Reports) in quality software for customer complaints
- Perform other duties and handle special projects, as required
- Adhere to ISO 9001 and 14001 Policies and Procedures
YOUR PROFILE
- University Degree or College Diploma/Certificate in logistics, supply chain, or business administration or equivalency in a combination of education and experience
- Experience working in Customer Service, or Project Management in a Manufacturing environment (2+ years)
- 2 + years' experience in a customer service related role is required
- Packaging industry experience a strong plus
- Strong initiative and problem-solving skills.
- Strong attention to detail
- Excellent communication, both written and verbal
- A passion for superior customer service
- Ability to effectively present and/or communicate information and respond to questions from groups of managers, clients, customers, and the general public
- A strong listener with the ability to read, analyze and interpret customer requests, inquiries or complaints
Company Values And Ways Of Working
Our core values are Simplicity, Empowerment and Respect. Our ways of working are characterized by Customer First, Cooperation and Communication. This means that we are always putting customers first, through cooperation and communication. We respect each other and the environment. People are empowered to grow and innovate to simplify.
Application
Impress us with your CV/resume and motivational letter, written in English. For further information or questions, please contact Imelda.guerrero@nefab.com.
Nefab is an equal opportunity employer, embracing diversity and inclusion. We are committed to building teams with a variety of backgrounds, perspectives and skills. We believe everyone has talent, and therefore welcome all applications.