Must Have Technical/Functional Skills
- Minimum 8+ years of experience in Software Asset management as Functional Consultant
- Experience in understanding and defining overall organization Software Asset Management Process in align with business stakeholders
- Ability to conduct workshops with business and IT stakeholders to define overall SAM process.
- Experience in using ServiceNow SAM Pro as Software Asset Management Tool
- Expertise on Asset Management process (HAM and SAM)
- Expertise in Software Asset Management lifecycle and Software License Compliance Management
- Strong knowledge on various Software licensing models
- Strong knowledge on Software normalization process, Reconciliation process
- Extensive knowledge on Software asset management processes, including software procurement, license management and compliance verification
- Knowledge on software asset management tools to monitor software usage and license allocation
- Strong knowledge on Software Discovery, Normalization, Reconciliation process
- Understanding KPIs and convert them to requirements for implementation using ServiceNow SAM Pro
- Knowledge on ITOM, Content Library, CSDN
- Knowledge on creating and using dashboards on various SAM KPIs
- Exceptional communication skills, with the ability to translate functional requirements to technical information
- Experience in using other SAM tools like Flexera and SNOW
- Certifications in SAM
- Working in agile environment.
- Agile project management tools
Experience Required 8 Years To 12 Years
Roles & Responsibilities
- Facilitate and drive the Software Asset Management (SAM) process workshops
- Understand current process and define future state of process (SAM)
- Need to understand and define future state process in all aspects of SAM
- Need to guide ServiceNow SAM Pro tools team on implementation above process.
- Working with business team (SAM Manager) in defining and documenting various requirements for implementing in ServiceNow SAM Pro
- Documenting process/flows in visual diagrams
- Validation of implemented process in ServiceNow Sam Pro
- Coordinating User acceptance Testing
- Coordinating with business team to create user stories in Agile project management tools like Jira/ADO
Generic Managerial Skills
- Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
- Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
ServiceNow SAM Pro Functional Consultant