Job Description
We are seeking motivated, driven, and experienced
Collectors to join our growing team!
You will play a crucial role in negotiating payment arrangements for customers who have fallen past due on their loan. Every deal you close puts you one step closer to unlocking unlimited earning potential!
Why Apply?
- Uncapped monthly Bonus potential (top collectors earning $5k+)!
- Hands-on training program geared to set you up for success!
What You’ll Do
- Engage in respectful and persuasive conversations with customers to overcome objections, reach payment arrangements, and encourage timely payment of overdue loan accounts.
- Meet and exceed performance metrics, including collection quotas, number of calls, on-call time etc.
- Provide clear information and guidance to customers on their outstanding balance, payment options, and settlement procedures while addressing their questions and concerns.
- Utilize active listening and empathy to build rapport with debtors, drive customer retention, and promote second chance loan programs.
- Maintain a professional demeanor, adhere to company processes, and ensure accuracy in data entry and record-keeping.
- Perform other duties and responsibilities as assigned.