Description
Robert Half is working with a client in the financial services industry that is hiring for a Senior Executive Level Support candidate. This is a role with room for growth and they are actively interviewing.
POSITION: SENIOR TECHNICAL SUPPORT ANALYST
LOCATION: DALLAS, TX
RATE: $35-$40/HOUR
Responsibilities
- Provide white-glove technical support to internal employees, including C-suite executives, ensuring exceptional customer service and issue resolution.
- Troubleshoot and resolve complex technical issues related to Zoom, including live troubleshooting during client presentations.
- Manage and maintain user access and password resets, ensuring efficient account management.
- Configure and troubleshoot call routing and call management systems to optimize communication.
- Implement and manage automation and workflows within the Jira platform to streamline processes and improve efficiency.
- O365 administration
- Intune for device management
Requirements
Technical Skills
- Advanced proficiency in Jira, including automation and workflow development.
- Strong understanding of Dell laptop hardware and software configurations.
- Expertise in O365 suite of applications and Azure cloud platform.
- In-depth knowledge of MDM and Intune for device management and security.
- Experience with SSO configuration and troubleshooting.
- Proven ability to troubleshoot and resolve complex technical issues, particularly with Zoom.
- Strong understanding of access policies and security best practices.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
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