Role Description
This is a remote contract role for a Medical Appointment Setter at with one of our affiliates. The role involves tasks such as setting appointments, appointment scheduling, lead generation, communication, and customer service.
This is a remote position. Schedule would be M-F 10AM-7PM EST. Must have good communication skills, experience in the medical field and able to empathize with customers needs and schedule appointments. Will be working in GHL (experience preferred).
Required Skills and Experience:
- Minimum of 2 years of experience in a healthcare, insurance, or related field
- High school graduate and college or university experience
- Medical terminology knowledge or a medical background is required
- Strong understanding of health insurance processes, including claims management, benefits coordination, and prior authorization procedures
- Customer service experience is required
- Strong phone skills with experience handling inbound and outbound calls
- Experience with healthcare management software and databases
- Excellent verbal and written communication skills
- Ability to explain complex information in a clear and concise manner
- Strong problem-solving skills with the ability to analyze data and identify trends
- Attention to detail and accuracy in all work
- Ability to work collaboratively with cross-functional teams
- Demonstrated ability to build and maintain positive relationships with colleagues, clients, and stakeholders
- Fluent in English
Highly preferred:
- Two years of college or associate level degree equivalent
- Experience with providing high quality, provider focused servicing to facilities and doctors
- Work collaboratively as a team member with peers and nurses
- Concisely and accurately enter documentation into Care Advance
- Effectively engage over the phone via both inbound and outbound with providers
- Process provider requests as needed
- Process requests for compliance inquiries
- Ability to function independently
- Critical Thinking