Job Description:
The Business Solutions Specialist I is a key member of our virtual call center team, responsible for providing comprehensive support to both internal and external customers. This role involves addressing a wide range of business process and technology issues, from basic inquiries to complex problems, and delivering high-level application training for end users.
Job Responsibilities
* Answer phones and manage inbound customer inquiries in a virtual call center environment.
* Provide support for a variety of business process and technology issues, ensuring quick and effective resolution.
* Conduct high-level training sessions for end users on various applications, ensuring they are well-versed in the tools necessary for their roles.
* Maintain detailed records of customer interactions, issues, and resolutions to ensure continuity and quality of service.
* Work closely with internal teams to escalate and resolve more complex issues when necessary, ensuring a seamless customer experience.
* Works with internal and external clients in the implementation and/or modification of applications, systems or programs
* Evaluates client needs, identifies configurations that support business processes, executes on delivery and implementation plans, troubleshoots system setups and provides training and end-user support during and after the implementation process
* Performs a range of assignments and may lead projects within own discipline
* Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
* Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
* Individual contributor working with limited oversight
* Performs all other duties as assigned by management
Experience
o Typically requires 2+ years of related work experience
o Title Industry and Real Estate knowledge and experience a plus
Degree Requirements:
Bachelors degree or equivalent work experience
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.