This position will have the opportunity to make a significant impact by ensuring all clients have a fantastic experience using Goldn services. The Website Support Specialist will be the primary point of contact for existing Goldn clients offering support via phone and email. The Website Support Specialist will also be responsible for website updates and support utilizing Goldn’s Wordpress environment.
We are looking for candidates who will bring a positive and professional attitude and a willingness to roll up their sleeves and pitch in, who will take initiative to be the best at their jobs and who have the ambition to become a leader on their team.
What We are Looking For:
Key Responsibilities
- Respond to incoming support requests quickly, proficiently, and professionally.
- Make content changes and updates to client websites in Wordpress
- Manage email support for clients including troubleshooting and provisioning new email accounts
- Post updates to client Social Media (ie, Facebook)
- Help with digital marketing tasks as needed (put together client reporting, small SEO updates/changes on client websites, etc)
Required Qualifications
- Previous Customer Support experience
- Must have basic knowledge of Wordpress. Ability to create and update content.
- Superior written and verbal communication skills
- Ability to work independently, is a self starter and has a positive attitude with a team player mentality
- Excellent follow-up/follow-through skills
- Attention to detail, aptitude for learning, and a passion for solving problems
Added Bonus
- The ability to write and edit custom HTML and CSS.
- Experience with Elementor in Wordpress
- Experience with Google Adwords
About Goldn
Goldn is a digital marketing company and platform that generates leads, increases occupancy and lowers third party referral fees for the senior living industry. We work with each client to help them take control of their online brand and increase their overall digital presence. Our platform of services include website development/management, Search Engine Optimization, Pay-Per-Click, content generation and reputation management. We are an all-in-one digital solution that strives to exceed client expectations through innovation, expertise and ambition.
Benefits
- Paid time off
- Health Insurance (Medical + Dental)
- 100% work at home, including training
- Work in a team environment
- Ability to develop your skills and grow your career
Education
Schedule
- 8 hour shift
- Monday to Friday