As a Product Manager, you will focus on crafting a product experience, helping guests, team members, and properties drive business. You will work with designers on defining innovative customer experiences and coordinate with technical teams to deliver on the vision. You will guide products through the entire development lifecycle, helping champion products to partners, and be directly responsible for products' performance. A successful candidate will be a self-starter that possesses a strong product management background and a solid understanding of current web and mobile technologies.
*This is a 9 month contract possibility of extension, must be local to Dallas, TX. Only open to GC Holders and US Citizens*
- Partner with development, business intelligence, analytics, business, data, and external partners to articulate the product vision and communicate timelines, opportunities, and obstacles
- Lead the strategy for client's Hotel Reservation & Customer Care products, develop roadmap, and prioritize projects
- Partner with business areas to understand business problems and identify tools and datasets necessary for delivery
- Lead requirements gathering process with business teams in partnership with customer analytics, development, and data teams in support of project deliverables
- Identify key use cases/personas, success measures, working team, key stakeholders
- Lead prioritization and trade-offs among user experience, timeline, and operational support load
- Manage development life cycle with Enterprise Architecture and Data, Development, and Business Intelligence teams for new data features or analytical capabilities
- Lead project management activities for prioritized initiatives
- Apply technical understanding and deep domain understanding of big data environment and toolsets to improve analytics capabilities
- Manage quality assurance testing including UAT/Alpha/Beta
- Provide inputs to value measurement processes to ensure business results are achieved including enhancements and maintenance
- Drive delivery of products and data capabilities as well as a cross functional team of business and technology resources
- Manage scrum ceremonies (sprint planning, daily stand ups, sprint review, retrospective) for cross functional teams
What are we looking for?
- Collaborative and interpersonal teammates who build positive relationships, exhibit tact and earn trust
- Strong communicators, both verbally and in writing, who effectively communicate at all levels of the organization
- Problem solvers, who are flexible and creative in finding solutions for hard problems
- Self-starters, who take the initiative to exceed goals, utilize analytical skills and possess adaptability to change
- Accountable individuals, who take ownership of projects, effectively communicate results and recommend improvements
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
- Minimum Education: Bachelor's Degree
- Eight (8) years of professional experience
- Four (4) years of experience creating and analyzing management reports
- Two (2) years of product management experience including requirements gathering and roadmapping
- Two (2) years in report and dashboard design and development
- Two (2) years working with data representation, storytelling, analyses, and modeling
- Familiarity with BI tools (including Tableau, MicroStrategy, SAS, Qlik, etc.)
- Ability to travel 20%
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Ten (10) years of professional experience
- Five (5) years experience working with customer and loyalty data sets
- BA/BS Bachelor’s Degree is required
- MBA/Masters in analytically-oriented field is a plus!
- Ability to engage audiences
- Exceptional analytical, quantitative, and statistical skills