Hiring a Content Author - AEM, Ridgefield Park, NJ - Onsite, NO REMOTE.
- Collaborate with product marketing, lines of business, UX and Search Engine Optimization peers to create world-class customer experiences
- Work in a cross-channel environment publishing content for desktop/laptop and mobile devices
- Assist in gathering requirements and assessing content authoring needs of a given projects
- Update content logs, copy documents and other documentation systems
- Provide strategic content recommendations and writing/editing support for product managers and business lines, and other content stakeholders
- Ensure professional-quality content for secure online/e-commerce interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites
- Analyze and understand end-to-end customer experiences to make sure all content is consistent in voice/tone/construction/brand guidance and technically correct
- Collaborate and partner with other content authors, lines of business to meet tight deadlines.
- Work with development and other internal team members on project implementation and launch activities, including stand-up meetings, defect resolution, acceptance testing, etc.
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Prior experience authoring content for an enterprise level websites
- Three or more years of CMS content authoring experience in eCommerce.
Preferred Skills/Experience
- 2 years of professional experience authoring content for websites, mobile apps, software, or other digital platforms; transactional
- Experience collaborating with large teams using outstanding communication skills
- Experience successfully executing and balancing multiple projects and tasks
- Demonstrated ability to write clear, compelling content that adheres to style guidelines and is substantially error-free
- Attention to detail, especially as it relates to complex customer interactions and compliance-mandated content
- Experience working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities
- Ability to problem-solve and work independently when necessary
- Expert in Microsoft Office
- Experience with Adobe CMS content authoring, wireframes and design/prototyping software
- Experience working with UX, product and SEO teams
- Experience using Atlassian Jira/Confluence
- Understanding of Agile Methodology
- High attention to detail