Join Our Team as a Customer Content Specialist!
Are you passionate about research and creating ways to make customer stories come to life? Are you looking for a way to get into the B2B tech space? Join our team as a Content Specialist focused on researching, crafting, and delivering customer content!
About The Company: TrustRadius
TrustRadius is a buyer intelligence platform for business technology. We enable buyers to make confident decisions, through comprehensive product information, in-depth customer insights, and peer conversations. We help technology brands capture and activate the authentic voice of customers to improve their products, build confidence with prospects, and engage in-market buyers to improve ROI. Founded by successful entrepreneurs and headquartered in the technology hub of Austin, Texas, TrustRadius is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.
Position: Content Specialist
Why You'll Love Working with Us:
We are seeking an entry-level Content Specialist to join our team. We are shaping the future of how people buy technology and how vendors can find qualified, in-market buyers. This is an opportunity to work with some of the best people and solve challenging market network and marketplace problems. As a Content Specialist, you'll work with our Research team and be at the center of leveraging user-generated content to create compelling content assets for TrustRadius customers - both sellers and buyers.
What You'll Do:
- Meet with customers to understand their strategy and design a custom review questionnaire for their Product(s)
- Conduct thorough research on customer’s industry trends, pain points, and competitive landscape to inform content creation to keep it relevant and engaging
- Create customer narratives that highlight success stories, use cases, and testimonials tailored to specific audience segments
- Produce high-quality, custom, and licensed content for customers based on online research, TrustRadius data, and the customer’s desired topics and needs
- Contribute to the development of new content types to support our customers’ marketing and demand generation needs
- Review and edit content to ensure accuracy, clarity, and consistency to maintain high standard of quality expectations
- Be a go-to person for other internal teams (CS, Sales, Marketing, Product, etc.) who can represent content expertise
- Contribute research (and technology market) skills and expertise to strategic company projects as needed
- Conduct peer review and give feedback on other team members’ work
- Take on special projects, recommend improvements for existing processes or pioneer new ones, and/or utilize unique skills to benefit the whole team or company
What We're Looking For:
- Writing ability in a variety of different styles such as articles, digests, research reports, and short descriptions. Able to understand complex topics and explain them simply.
- Experience with spreadsheets: formulas, pivot tables, charts, and graphs.
- Experience with survey design
- Ability to research, analyze, and learn about software quickly
- Capacity to manage multiple customer-facing projects and deadlines simultaneously
- Desire to learn about the software industry
- Strong interest in content marketing
- Detail-oriented, proactive and self-motivator
- Proactive and quick to ask questions
Preferred Qualifications (But Not Deal Breakers)
- Bachelor’s degree preferred
- Experience in design tools, such as Figma
- Knowledge of SEO best practices
- Experience with Generative AI tools
Compensation
Pay rate range: $19.50/hr. - $24.00/hr.
Compensation will be competitive and commensurate with experience, including stock options in an early stage startup backed by top-tier VCs.
About Working at TrustRadius:
Having a career at TrustRadius means you work in a team that helps each other win. You’ll have the opportunity to work with people who inspire, share, evolve, exceed, and are 100% jerk-free. We have been awarded Best Place to Work in Austin multiple times.
Awesome Ways We Take Care of Employees:
We offer benefits that reflect our values, and benefits are effective on the first day of the month following hire. We have programs that include:
- Enjoy base PPO medical insurance 100% employer-paid for employees AND DEPENDANTS
- Paid parental leave
- 401(k) retirement plan
- Life Insurance (Both group and voluntary)
- STD and LTD are 100% company paid
- Flexible schedules
- Once a month paid self-care day
- Professional development stipends
- Unlimited PTO (that everyone uses)
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.