Job Summary
As an IT Analyst, you will ensure IT infrastructures operate smoothly and securely. You will be responsible for IT projects, diagnosing and resolving technical issues, providing proactive maintenance, and delivering top-notch customer service to our diverse client base.
Responsibilities:
▪ Provide technical support and assistance remotely and, when required, on-site to client locations primarily in Orlando and around Central Florida.
▪ Conduct cybersecurity audits and remediations.
▪ Ensure compliance with data protection and IT security standards for client systems.
▪ Troubleshoot and resolve hardware, software, cloud, and network-related issues promptly and efficiently.
▪ Perform system updates, cloud management, and proactive maintenance tasks to ensure optimal performance and security.
▪ Setup, install, & maintain end-user cloud environments, servers, network, and workstations.
▪ Collaborate with the team to design, implement, and maintain IT projects and solutions tailored to each client's unique requirements.
▪ Assist in setting up, configuring, and deploying new hardware and software.
▪ Accurately document all service activities, solutions, and client interactions in the ticketing system, and accurately maintain the client and our internal documentation and procedures.
▪ Stay up-to-date with the latest IT trends, technologies, and best practices.
Requirements:
▪ Four or more years of experience as an IT Analyst or similar role, preferably within an MSP environment.
▪ A strong sense of accountability, professionalism, and a proactive attitude.
▪ Solid knowledge of various operating systems and proficiency in troubleshooting related issues. o Windows Server 2016/2019/2022 setup, maintenance, and support o Windows 10/11 setup, maintenance, and support o Unix/Linux maintenance and support preferred \\file.cbci.local\company\CBCI\Office\Procedures & Forms\HR\Job Descriptions\IT Analyst - MSP.docx ▪ Familiarity with computer network configurations and support, including TCP/IP, DNS, DHCP, VPN, firewalls, routers, and switches. SonicWALL firewall experience is a plus.
▪ In-depth knowledge of Cybersecurity best practices and implementation.
▪ Experience with cloud computing platforms and services (e.g., Microsoft 365, AWS, Azure, Google Cloud). ▪ Experience with VMWare and Hyper-V virtualization setup & maintenance.
▪ Experience with Microsoft Exchange, SQL, and Active Directory Maintenance & Support
▪ Excellent oral and written communication and strong organizational skills.
▪ Maintain a professional image, be courteous, and be customer service oriented.
▪ Working knowledge of IT security principles and best practices.
▪ Excellent problem-solving skills and the ability to work under pressure to meet deadlines.
▪ Exceptional customer service and communication skills to interact effectively with clients and team members.
▪ ConnectWise & Labtech experience preferred.
▪ Availability to work after-hours/weekend on-call schedule with advance notice.
▪ Minimum 2 years advanced education or certifications.
▪ Valid driver’s license