Compensation Range:
35-40
Welcome to IntePros, a certified woman-owned company specializing in innovative and results-oriented recruiting and staffing solutions. We take immense pride in genuinely understanding what drives and inspires exceptional individuals like you. Your success is our priority, and we are dedicated to actively shaping your long-term career journey. At IntePros, we believe in comprehensive well-being. You have access to our medical, dental, vision, and mental health programs, ensuring your health and wellness are taken care of. To support your continuous growth, we also provide a $1,500 per year education and professional certification fund. Diversity and inclusion are cornerstones of our company ethos. IntePros is proud to be an equal opportunity employer. We do not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, sexual orientation, disability, age, veteran or military status, retaliation, or any other characteristic protected by law. We celebrate the rich tapestry of backgrounds and perspectives that make us stronger as a team. Please note that only qualified individuals being considered will be contacted. We appreciate your interest and look forward to potentially embarking on a transformative journey together.
Are you passionate about solving problems? Do you hope to dive deep into health insurance operations?
If you hope to be part of a growing team with high visibility across leadership, apply today! Our client is migrating its business processes to new vendors and systems and has stood up an Issue Management team responsible for managing problems throughout the migration.
Data Insight and Reporting Analysts are members of this team with the following responsibilities:
- Analyze, trend, and track new Service Now business incidents on a daily basis.
- Conduct Root Cause Analyses of issues using NextGen applications across domains such as enrollment, billing, claims, client setup, provider networks.
- Categorize incidents into trended problems, open and maintain problem tickets through the problem management Service Now module. Update problem tickets with Root Cause, release information, impact, external communication, and other important ticket components.
- Facilitate problem management meetings with key business stakeholders to identify, update and resolve issues. Develop and maintain a problem management database to track issues and their resolution status.
- Develop training documentation for business teams, ensuring our organization is well equipped to open, reassign, update, and resolve tickets. Document issue management policies and best practices.
- Partner with the Rapid Insights team, developing tools to monitor the business and quickly identify new issues.
Required:
- Strong social and communication skills, and the ability to work as a matrixed leader across an organization.
- 3+ years of healthcare or health insurance operations experience
- Bachelor's degree
Recommended:
- 2+ years of experience in problem management or a related field.
- Strong analytical skills and the ability to identify trends and root causes of problems.
- Experience working with Service Now and Tableau.
- Knowledge of Google Big Query, SQL, or other coding languages.