Responsibilities:
- The CRM Developer/Admin position is a role with a specific Customer Relationship Management (CRM) solution focus. This focus is targeted to solutions that can be implemented specifically via Microsoft Dynamics. The position supports Digital team in developing CRM solutions to ensure that the needs of our members and internal member service representatives are satisfied and that a wide range of operational objectives are addressed. The role involves collaboration with product owners/business analysts, solution architects, developers, and testers to assess needs and define system requirements and/or configurations for these solutions.
Qualifications:
- Strong working knowledge of CRM solutions and strategies
- Strong understanding of the range of built-in capabilities and options available in Microsoft Dynamics and the ability to make recommendations on how to best leverage those capabilities and options when formulating CRM solutions
- Experience with case management as implemented through CRM solutions
- Experience with Microsoft Dataverse
- Understanding of Model Driven Apps and Canvas Apps
Preferred:
- Knowledge of Power Automate is a plus
- Knowledge of application integration with Power Apps is a plus
- Ability to write SQL queries
- Experience working in Agile methodology
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.