Job Description
Job Summary:
The Organizational Change Management (OCM) Manager will play a key role delivering successful client engagements by ensuring change initiatives meet project objectives on time and on budget and increase employee adoption and usage. The Manager will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. This individual will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
While this role does not have supervisory responsibility, this person will have to work through many others in the organization to succeed. The OCM Manager will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. The OCM Manager may also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions.
Job Duties
- Works with clients to apply a structured methodology to support change management
- Conducts assessments of change management needs to determine appropriate strategies including organizational design requirements and communicate effectively with senior leaders and stakeholders
- Identifies, analyzes, prepares risk mitigation tactics and identifies and manages anticipated resistance during change management planning
- As an integral member of the engagement team, consults, trains and coaches project teams in understanding change management, creates actionable deliverables for identified areas of change management focus and lead change management communication initiatives
- Produces deliverables including change management strategies and implementation plans that communicate concepts such as current state and desired future state and align with overall engagement objectives
- Client expectations vary and engagements can be fast paced and complex, must be able to clearly articulate messages to a variety of audiences and be able to approach tasks with a problem solving and root cause analysis mindset and skill
- Develops quality documentation with little guidance and direction from senior professionals.
- Supports and coaches managers and supervisors through change management
- Evaluates and ensures user readiness
- Tracks and reports issues
- Defines and measures success metrics and monitors change progress
- Supports change management at the organizational level, Enterprise Change Management
- Manages portfolio and change load
- Executes high-quality project management
- Ability to travel 20%-50% of the time
- Other duties as required
Education
Qualifications, Knowledge, Skills and Abilities:
- Bachelor’s degree from an accredited university, required; focus in Management, Finance, Accounting, Economics, Business, preferred
Experience
- Five (5) or more years of experience in one (1) or more of the following disciplines, required:
- Management/ Business Strategy Consulting
- Project Management/Organizational Change Management
- Business Analysis/Business Process Improvement
- Multiple, successful experiences in two (2) or more of the following services: M&A Integration, Business Transformation, Finance Transformation, Technology Implementation / Optimization, or other large-scale organizational change, required
- Management Consulting experience, preferred
License/Certification
- Change Management Certification with one (1) or more of the following, preferred: Prosci, Certified Change Management Professionals (CCMP), Change Management Specialist (CMS), Certified Problem and Change Manager (CPCM), Accelerating Implementation Methodology (AIM)
Software
- Proficient in Microsoft Office Suite, specifically Excel, Word, and PowerPoint, required
- Smartsheet experience, preferred
Other Knowledge, Skills & Abilities
- Deep understanding of the change and change process
- Exceptional communication skills, both written and verbal
- Excellent active listening skills as required to interview clients
- Ability to understand the nature and potential impact of change
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable; able to work in ambiguous situations
- Forward-looking with a holistic approach
- Organized with a natural inclination for planning strategy and tactics and ability to meet project deadlines with a focus on details
- Able to work effectively at all levels in an organization
- Must be a team player and able to work collaboratively with and through others
- Acute business acumen and understanding of organizational issues and challenges
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Strong analytical and research skills
- Ability to successfully multi-task while working independently or within a group environment
- Proven ability to work in a deadline-driven environment, and handle multiple projects simultaneously
Keywords: Organizational Change Management, OCM, Prosci, CCMP, CMS, CPCM, AIM, Business Process Improvement, Project Management, Business Strategy Consulting, Organizational Design, Budget, Enterprise Change Management, Coach, Mentor, Metrics Reporting
About Us
Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.
At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.
BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
We Are Committed To Delivering Exceptional Experiences To Middle Market Leaders By Sharing Insight-driven Perspectives, Helping Companies Take Business As Usual To Better Than Usual. With Industry Knowledge And Experience, a Breadth And Depth Of Resources, And Unwavering Commitment To Quality, We Pride Ourselves On
- Welcoming diverse perspectives and understanding the experience of our professionals and clients
- Empowering team members to explore their full potential
- Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
- Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
- Focus on resilience and sustainability to positively impact our people, clients, and communities
- BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!
- Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
"BDO USA, P.A. is an EO employer M/F/Veteran/Disability"