About NYC Health + Hospitals
NYC Health + Hospitals/Community Care reaches outside the walls of our hospitals and brings health care to patients where they live. With more than 600 dedicated employees, Community Care provides services including home care, community care coordination, and community-based care management to individuals managing chronic health conditions residing in Brooklyn, Manhattan, Queens and The Bronx.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
Community Care is a Division of the health system that delivers home- and community-based services to patients referred from across the health system’s entire care continuum, a subsidiary health plan (MetroPlus Health), and a subsidiary Accountable Care Organization. The Associate Executive Director of Clinical Services/Chief Nursing Officer will lead the delivery of interdisciplinary home- and community-based services including home health services under the auspices of the Certified Home Health Agency (CHHA). The incumbent will lead the organization and direction of the ongoing functions of the CHHA's parent and branch locations, and will assume full-time administrative authority, responsibility and accountability for day-to-day operations and financial viability of the CHHA. The incumbent will also lead nursing related functions across Community Care.
Duties & Responsibilities
Provides regulatory, clinical, operational, quality, safety, and financial oversight of the CHHA.
Supervises
- Directors of Nursing, Care Delivery
- Director of Social Work
- Director of Nursing, Quality
- Wound and Ostomy Care Nurse
- Director of Rehabilitation Services
- Nurse Educator
Summary Of Duties And Responsibilities
- Leadership
- Demonstrates dependability through regular, predictable attendance and availability. Provides timely and effective feedback to senior and executive leadership and management.
- Partners with the System Office of Patient Centered Care to affect nursing training and development, engagement, recognition, and appreciation; recruitment and retention; and governance. Maintains a dotted line reporting to the System Chief Nurse Executive.
- Develops, plans, implements, and evaluates short and long-range strategies, plans, goals, and objectives for the operational and clinical function of the CHHA. Develops and implements tactics to effectively manage growth, cost of care, and improve quality of care across all programs and service lines.
- Leads collaborative engagements and business development activities with health system stakeholders across the care continuum including ambulatory, emergency, inpatient, post-acute care and MetroPlus Health and Healthfirst health plans.
- Provides key updates and direction to staff through general meetings, daily huddles, outlining clear expectations and accountabilities, daily, weekly, monthly, quarterly, and annually. Supports change and speaks positively about it with staff.
- Strategy and Operations
- Leads and directs the overall development and operational management of the functional areas of the CHHA.
- Determines appropriate staffing levels and resource needs that are integral to the operations and growth of the CHHA. Oversees staff productivity through appropriate scheduling while being aware of the impact of scheduling decisions on expenditures and revenue generation.
- Recommends, develops, and implements clinical, administrative, and operational policies and procedures to support effective and efficient operations. Conducts policy reviews and revisions as needed to establish and support the highest possible quality of care delivery.
- Builds and maintains high-performing teams. Recruits, supervises , and mentors staff. Fosters a supportive work culture and environment and ensures employees receive appropriate communication, recognition and development. Conducts performance reviews in accordance with established policies and procedures.
- Financial Management
- Oversees the revenue cycle function end-to-end in accordance including order tracking, authorization, scheduling, billing, denials management and accounts receivable. Support payer contract negotiations as needed and escalate payment issues promptly.
- Care Experience
- Ensures self and staff upholds the standards of ‘best in class’ customer service through consistent delivery of high-quality care delivery and customer service. Maintains positive and productive relationships with patients, caregivers, staff, and stakeholders, including referral sources.
- Quality Assurance and Performance Improvement
- Analyzes and utilizes information and data to guide the development and implementation of health care interventions that improve value to a health plan member and payers;
- Regulatory and Compliance
- Collaborates with the Compliance Officer in identifying and addressing regulatory issues that may impact the CHHA including but not limited to the proactive identification of compliance risks, development of Community Care’s annual compliance work plan, and responding to operational and billing audits.
- Assures that all business conduct is above minimum standards required by law and does not condone any activity that achieves results through violation of the law, unethical business, or patient care practices.
- Any other duties as assigned by manager.
Minimum Qualifications
CERTIFICATION(S)/LICENSE(S):
Licensed and currently registered to practice as a professional nurse or nurse practitioner in New York State; and L
Educational Level
Master’s degree with a specialization in Nursing, Hospital Administration, Health Care/Services Administration, Administrative Medicine or in Public Health.
Knowledgeable In
Thorough knowledge of the fundamentals of CHHA administration and standards, regulations, and laws applicable to CHHA operations, knowledge of business and human resources administration principles, management functions, management processes, and ability to direct and supervise personnel.
Demonstrated knowledge regarding federal (Centers for Medicare & Medicaid Services), state (New York State Department of Health), and local (New York City Department of Health & Mental Hygiene) regulations and JCAHO standards for home health provider.
Department Preferences
Equipment/Machines Operated
Smart phone
Laptop Computer
Printer/Scanner/Fax machine
COMPUTER PROGRAMS/SOFTWARE OPERATED
EPIC H 2 O Hyperspace
EPIC H 2 O Remote Client
Microsoft Office (Word, Excel, PowerPoint, Project, Visio, OneNote)
Years Of Experience
Six years of progressive responsibility in a CHHA or a combination of CHHA and hospital administration, business administration, public administration, or an equivalent field; including substantial exposure to meeting health needs in home-and community-based settings.
How To Apply
If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume to CommunityCareCareers@nychhc.org noting the above Job ID # 103427.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs