Job Title: Incident Manager
Job Type: Fulltime
Job Location: Westlake, TX/Merrimack, NH
The Expertise you have
- Excellent written and verbal communication skills in English, ability to communicate both technical and non-technical information, depending upon the audience.
- Experience of data analysis and trending with ability to identify improvements and actions.
- Demonstrated ability to quickly understand sophisticated systems.
- Diligent with the ability to follow processes and procedures.
- Ability to adapt to changes in processes and services.
- Ability to rapidly absorb and understand complex technical situations.
- Ability to facilitate conversations with large groups of remote people.
- Ability to maintain calm during stressful situations.
- Ability to handle and prioritize and tasks and time efficiently.
- Find opportunities for improvement within the business processes.
- Excellent team contributor with excellent people leadership skills.
- Ability to act in an often-complex business environment.
- Handle less complex single project, or module of larger project, typically in single functional area.
Must have Skills:
- 3-5 years’ experience in major incident management
- Managing and monitoring dashboards: Observability
- Service Now
- Understand fundamentals of Cloud: Azure, AWS
- Understanding Linux/Unix
- ITSM