Trident Consulting is seeking "WalkMe Content Developer and Admin” for one of our clients in “Austin, TX/Sunnyvale, CA - Hybrid”. A global leader in business and technology services.
Role: WalkMe Content Developer and Admin
Location: Austin, TX/Sunnyvale, CA - Hybrid
Type: Contract
Job Description:
- Partner with training team to develop and implement WalkMe content on Salesforce
- Collaborate with cross-functional teams to identify user needs, design solutions, and optimize the user experience.
- Conduct quality assurance testing to ensure content is functioning correctly and effectively.
- Manage and update WalkMe content on an ongoing basis to ensure accuracy and relevancy in alignment with Salesforce Releases
- Manage backlog for WalkMe development
- Track and analyze user engagement data to identify areas for change management.
- Provide training and support to end-users and stakeholders on WalkMe content and functionality.
Qualifications:
- Understanding of web-based technology such as HTML and JavaScript to help embed the WalkMe solution to the correct HTML elements on the page
- Experience in business analysis and process improvement, with a focus on driving user adoption and engagement.
- Knowledge of software development and organizational change management methodologies, project management principles, and agile practices.
- Excellent communication skills, with the ability to work collaboratively with cross-functional teams and with consultants.
- Experience in developing and maintaining WalkMe content and training and supporting end-users on WalkMe content and functionality.
- WalkMe certification (recommended)
- This contractor will be helping manage Ascent's WalkMe presence. They will be partnering with the change management team to build content and facilitate testing.
About Trident:
Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.
Some of our recent awards include:
2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America
2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area