Akkodis is looking for an experienced VP of End User Support and can work hybrid out of one of their NYC locations (200 Liberty or Grace Bldg)– 3 days per week on fulltime basis. This person should be hands on experience in Azure, Microsoft Desktop as a Service, M365 exp.
Pay Range: $180k - $220k. ;The salary may be negotiable based on experience, education, geographic location, and other factors.
Job Responsibilities:
The Vice President of End User Technology Support will provide Executive Support, day-to-day hands-on Technology Desktop Operations management, oversight, and governance for key systems administration initiatives and ensure the integrity of the distributed platform hosting services for End User applications.
Notes from HM:
- Responsible for all the desktops, laptops, mobile devices
- M365 environment for Office, Teams, Teams Video, Calling, Intune
- Moving from on-prem VDI Citrix to Microsoft Desktop as a Service
- Must have Azure, Microsoft Desktop as a Service, M365 exp
- Will be people manager and also hands on since they are smaller team
- Highly regulated environment and prefers someone with financial services exp
- Good comm, marketing and working with diverse executive suite that also travels
- Skilled managing incidents and users
Qualifications required:
- Bachelor’s or master’s degree in computer science, Information Technology, or a related field
- Extensive experience in a technology leadership role within IT/financial services
- Proven ability to lead, motivate, and manage technology teams and drive innovation
- Strong strategic thinking & problem-solving abilities
- Exceptional communication & interpersonal skills
- Demonstrated ability to drive technology initiatives in a fast-paced, dynamic environment
- Ability to communicate with highly technical/quantitative partners as well as non-technical partners
Essential functions and responsibilities:
- Act as a bridge between the technology team & executive leadership, communicating complex technical concepts in a clear & strategic manner
- Foster a culture of transparency & communication within the technology department
- Provide End User Technology subject matter expertise and support all aspects of the Microsoft M365 environment including Office & Teams, Virtual Desktop Infrastructure, Citrix Workspace, Webex Platform, Office Computing and Mobile Device Management including administration and maintenance, business continuity, backup and recovery, capacity management, change management, security management, and configuration management in production and non-production environments
- Develop & execute a comprehensive technology strategy aligned with business objectives
- Identify & implement innovative solutions to drive end user productivity
- Work with other technical staff to coordinate activities and implementations, follow and document procedures, respond, track, and escalate systems incident
- Follow change management and configuration management procedures and guidelines
- Serve as technical lead /mentor /representative
- Serve as representative for all technical issues/discussions with all internal departments
- Manage and delegate daily technical group tasks and efforts to appropriate staff/skills
- Assess impact potential and coordinate and communicate to clients accordingly
- Oversee and manage BAU projects such as infrastructure software upgrades, patch management
Join Akkodis today for a rewarding career where you can make a difference. Apply now!
This position also offers a full benefits package. Our benefits package includes, but is not limited to, health insurance, dental insurance, life insurance, a 401(k) plan, flexible spending, and more.