Description
This remote position involves providing technical support for Microsoft Cloud-based technologies, particularly Azure Core Platform and Microsoft 365 Services. The role requires proficiency in Azure AD and Office 365. This is primarily a ticketing role with some on-call responsibilities, focusing on resolving incidents and processing service requests for customers and internal systems.
Responsibilities
- Provide technical support, diagnosis, and problem resolution involving cloud-based Microsoft technologies including Azure Core Platform, Azure AD, Exchange Online, and Microsoft 365.
- Assist in critical design decisions to create public/private cloud hybrid solutions, gathering requirements and analyzing findings for implementation strategies.
- Administer daily operations and configuration of customer-deployed solutions.
- Manage compliance and availability of customer licensing.
- Serve as a liaison for technical issues directly with Microsoft.
- Report on tenant usage, security, and compliance using available tools.
- Assess customer environments to drive optimization and improvements.
- Document configuration management, processes, and procedures.
- Support scheduled maintenance activities alongside Service Managers and internal teams.
- Update ticket, task, and service request details for escalation and resolution.
- Support customer onboarding and change management processes.
- Provide guidance and leadership to junior team members regarding Microsoft cloud services.
- Maintain certification on supported technologies and participate in on-call support rotation.
Requirements
- 7+ years of hands-on experience supporting Microsoft Cloud stack (M365, Azure).
- Proficient in AD Domain Services, Group Policy Management, and Azure AD Connect.
- Strong understanding of traditional Microsoft products, including Server OS and IIS.
- Experience with scripting/automation technologies such as PowerShell, JSON, Terraform, and Ansible.
- Ability to support, troubleshoot, and communicate effectively in a remote team environment.
- Familiarity with Windows Server Operating Systems (DHCP, DNS, AD DS, etc.).
- Understanding of Cisco VMware technologies in relation to MS Cloud Services.
- Proven capability to self-manage a diverse workload and perform tasks of varying complexity.
- Experience in managing incidents within ITSM platforms (e.g., Autotask, ServiceNow).
- Familiarity with monitoring tools (e.g., N-Central, LogicMonitor, Azure Built-in).
- Excellent communication, documentation, and customer-facing skills.
- Prior experience with a Managed Service Provider (MSP) or in a fast-paced environment is a plus.
- A desire to continue learning about emerging technologies.
- Relevant Microsoft certifications (e.g., AZ-104, AZ-305, MD100/101) are a plus.
Job Type
- Full-time position (40 hours/week) in a 24⁄7 operations environment with on-call participation.
Employment Type: Full-Time