Job Title: Entry-Level Customer Service Assistant
Location: Los Angeles, CA
Job Type: Full-time
Job Summary:
We are looking for a motivated and friendly
Entry-Level Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the first point of contact for customers, helping to resolve their inquiries and providing support. This is an excellent opportunity for individuals who enjoy working with people and are looking to start a career in customer service.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, or chat
- Provide accurate information about products and services
- Assist customers with order tracking, returns, and exchanges
- Resolve customer issues in a professional and timely manner
- Document and update customer records based on interactions
- Maintain a positive, empathetic, and professional attitude towards customers at all times
- Escalate unresolved issues to the appropriate team members when necessary
- Follow up with customers to ensure their issues are fully resolved
Qualifications and Skills:
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, email, and CRM systems)
- Ability to handle multiple tasks and work in a fast-paced environment
- Problem-solving skills and attention to detail
- A positive attitude and willingness to learn