What You Can Expect:
Minimize credit risk exposure and credit losses by executing established collections procedures. Utilize business communication skills and judgment to enforce compliance with contractual payment terms by contacting customers directly. Manage internal/external customer queries for resolution in a timely manner and oversee disconnect and reconnect processes efficiently.
- Specialize in the collection of debt owed.
- Use a variety of means to contact individuals with defaulted debts or unpaid past-due bills.
- Reduce DSO (Days Sales Outstanding) and increase cash flow.
- Handle multiple priorities effectively.
- Collect term fees, manage returned checks, and ensure proper recording of activities.
- Suggest improvements to collection policies and procedures to enhance customer experience.
- Perform outbound collection calls, resolve challenges, and address escalated customer collections issues. Your primary goal: Get paid.
- Maintain detailed notes of collection activities in billing and collection systems, escalating problem accounts when necessary.
- Advise the remittance group on proper payment application and contact customers as needed for remittance information.
- Handle a high volume of phone calls to delinquent customers and coordinate collection activities.
- Reconcile customer disputes concerning outstanding balances and champion the collection process.
- Provide recommendations to improve collection activity efficiency.
- Collaborate with sales, legal, accounting, and other teams to resolve customer disputes.
- Maintain proficiency in market rules pertaining to collections, making recommendations on dropping overdue customers.
- Document support for drop decisions when facing Public Service Commission (PSC) complaints.
- Meet or exceed collection process metrics and maintain high-quality interactions with customers.
- Prepare monthly reports as required and assist with accounting reporting needs.
What You’ll Bring:
- Bachelor’s Degree in Accounting or Business, or 3 years of energy industry experience in lieu of a degree.
- Commercial collections experience required.
- Salesforce experience preferred but not required.
- Preferably 3 years of high-volume corporate collections experience.
- Minimum of 5 years of business experience.
Additional Details:
- This role is eligible for a hybrid work policy.
- Must comply with the employer's COVID vaccination and testing policies.
- Must comply with ethics and safety policies.