Position Overview:
The Collections Specialist will be responsible for managing and executing tasks related to the reconciliation project within the Accounts Receivable department. This includes working closely with the legal department on researching and interpreting complex contract terms, engaging with customers to recover outstanding payments, and ensuring all receivables are accurately accounted for. The ideal candidate will have a strong background in telecommunications, with specific experience working with mobile network operators.
Day-to-Day:
- Monitor and reconcile accounts receivable balances to ensure the timely collection of outstanding payments
- Collaborate with customers and internal teams to resolve payment discrepancies, billing errors, and disputes in a professional and empathetic manner
- Regularly review aging reports to facilitate prompt payment and reduce delinquent accounts with customers.
- Collaborate with legal to analyze customer contracts to understand specific terms and conditions related to invoicing, reimbursement eligibility, payment schedules, and pricing agreements.
- Provide excellent customer service by promptly responding to inquiries and addressing customer concerns related to billing and payments.
- Maintain detailed and up-to-date records of customer interactions, payment agreements, and collection activities, ensuring accuracy and compliance with company policies.
- Process customer payments, including checks, credit card transactions, and electronic fund transfers.
- Collaborate with cross-functional teams, such as Sales and Operations, to address customer-related issues and improve the overall accounts receivable process.
- Undertake additional responsibilities and tasks as needed to support the dynamic needs of the collections team.
Required Skills & Experience:
- Bachelor's degree in accounting, finance, or a related field (or equivalent experience).
- 3-4 years of experience in accounts receivable, collections or a similar financial role is required.
- Experience working through the entire End-to-End Direct Reconciliations Process (Document Review, Variance Resolution and Timely Reporting)
- Performing high level research and review complex contracts
- Strong Excel Skills (VLOOKUPs, Pivot Tables & Organizing Raw Data that is usable for End Users)
- Business-to-Business (B2B) Account Receivable Experience
- Strong understanding of accounting principles and accounts receivable processes.
- Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment
Nice-to-Haves:
- Familiarity with telecommunications industry practices and billing systems.