The customer experience begins and ends with the Budtender. The Budtender provides exceptional service to all customers and patients through product education and recommendations. The budtender is responsible for promoting a work environment that is positive, fun and rewarding for both the team and customers.
Pay for this role starts at $18/hour
Essential Duties
Sales and Customer Satisfaction:
- Embody LivWell core values and project that onto customers by exhibiting excellent customer service skills
- Execute selling standards to achieve individual sales goals and contribute to team’s daily sales goals
- Provide excellent customer service by answering questions, offering assistance, suggesting items and providing product information with a smile
- Assist customers with requests in store and on the phone
- Verify customer identification/paperwork and accurately create/update customer profiles
- Create brand loyalty by introducing the LivWell rewards program to every customer
- Cross-sell products to increase purchase amounts
- Educate customers about current promotions and events
- Solicit feedback on service levels through use of Happy or Not and Google reviews
- Ensure the sales floor is properly stocked and the presence of the store is clean and organized
- Communicate serious customer concerns to the management team
- Systems:
- Accountable for utilizing store technology, POS and online ordering systems.
- Accountable for cash handling on shift, processing online and in store sales, counting out registers, recording accurate sales numbers in POS and reporting tips accurately
- Responsible to utilize Company tools, Intranet and Learn Brands for ongoing product training and company news and updates.
- Responsible for utilizing HR platforms to review schedules and record time cards accurately.
Compliance And Reporting
- Responsible for abiding by all company policies and procedures
- Ensure compliance with all local, state and federal regulations
- Responsible for maintaining compliance and communicating compliance issues effectively
- Assist management team in correcting any known inventory issues to ensure compliance.
Supervision
- Works under the direct supervision of the management team.
- This person does not supervise other employees.
Education
Education and Experience Requirements
- High School Diploma or equivalent required.
Work Experience
- One or more years of work experience in a related industry or work environment is preferred.
- Oral and written communication capabilities.
- Bilingual in English / Spanish preferred.
- Exceptional customer service skills.
- Knowledge of local, state and federal laws relating to key areas of responsibility.
- Knowledge of basic computer skills, Point of Sale software and cash management.
- Fun attitude and strong work ethic.
- Strong attention to detail and must have a team-player mentality.
- Ability to creatively cultivate long- term customer relationships.
- Regular and on-time attendance is required.
Required Certificates, Licenses, And Registrations
- MED Badge-Must be able to secure appropriate work credentials from the Colorado Department of Revenue, MED
Working Conditions
- Able to use a computer for extended periods of time.
- Able to move about a typical office, manufacturing, warehouse, or retail environment.
- Able to lift and move up to 25 pounds occasionally.
- Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts and store location movement.
- Flexibility to support other retail locations within 25 mile radius.
Salary
$18 USD per hour