Director of SaaS Infrastructure The Director for SaaS Infrastructure is a key leadership role within Apptricity Corporation. The ideal candidate will manage our Cloud Hosting infrastructure business and maintain a profitable business. The position also requires the ability to manage several implementations teams to deliver a SaaS Cloud Architecture that is scalable as we add additional customers to our growing client lists. Candidate will be accountable for budgeting, designing, supporting and evolving our SaaS Customer environments. The position is responsible for providing reliability, accountability, and optimization of all Service Delivery Network (SDN) resources through strong technical leadership and a strategic view towards hybrid solutions. By guiding the implementation of critical operating practices and procedures, the Director, will ensure operations and production support are prioritized and managed to provide reliable, high performance environments for all business operations and customers. Position requires individual to be well versed in SOC2 SSAE18 and Fed Ramp Compliance. DOD and .Mil . This Director will lead our teams engaged in building and operating secure, available and performant infrastructure platform environments in support of revenue producing products and services. Role Based Competencies: • Strong Financial background with the ability to run a profitable business • Strong management and leadership skills gained through experience managing people, process, and technology while seeking to expand knowledge and committed to continuous learning • Able to contribute to overall growth and probability objectives through combination of business and technical skills • Team player with excellent consultative communication and negotiation skills, proven ability to work effectively with internal/external clients, vendors and consultants • Ability to communicate equally effectively to Developers, Product Managers, Project Managers, Customer Success teams, and Executives supported by metrics and analysis of full infrastructures and supporting teams • Lead infrastructure team in developing and implementing IT solutions • Cooperate with other departments to create solutions that reinforce the needs of the business • Ability to plan, schedule, communicate and defend future infrastructure initiatives Skill and Experience Requirements: • CISSP certification • Experience in Financial Security PCIDSS • IASE Designation • Experience managing operations across a full IT stack (infrastructure through applications) and in a hybrid environment combining on-premises data centers / collocation facilities, IaaS, PaaS, and SaaS • Breadth of technical skills related to the hardware, software and IT infrastructure of an organization • Be able to get hands-on when issues are escalated to help troubleshoot and resolve issues • Firm understanding of infrastructure related software, including Microsoft Operating Systems (Desktop/Server), Microsoft Exchange, Microsoft Active Directory, Linux, VMWare, SQL Server, NoSQL databases, SAN storage and backup • Solid understanding of networking concepts: routing protocols, network segmentation and firewall device management • Proven business, systems, and project management skills • Excellent organizational and follow-up skills with strong attention to detail • Operate with a sense of urgency • Outstanding customer service skills • Must be an effective and positive role model, mentor and leader • Must possess excellent verbal and written communication skills • Must be able to prioritize, direct, and monitor multiple tasks and assignments • Ability to work flexible shifts and days of the week including weekends and holidays, as needed • Ability to travel, as necessary • Thoroughly and accurately understand issues and analyze problems in a systemic fashion • Disaster Recovery/ Business Continuity design, implementation is a plus • Experience in a regulated industry strongly preferred Qualifications: • Security Clearance not required but must be able to get one if needed • AWS, AZURE, Oracle Cloud Infrastructure, Google Cloud experience • Experience with FedRamp • Familiarity with AWS, Kubernetes, VMware vSphere, CISCO UCS Central, Relational Databases • Technical Certifications (MCSE, CCNP, CDCP, CDCE, NetApp, or VMware) • Administration of Network Services - BGP / AWS Direct experience • Experience with firewall deployments and routing/switching technologies • BS in Computer Science, or Engineering (Mechanical or Electrical) or equivalent experience • 10 years of Software Data Center support & facilities experience in mission critical environments with 5 years in a supervisory/management role leading an Infrastructure team supporting SaaS solutions for a Software Cloud SaaS provider. • Experience in Linux administration using RedHat or variant • Experience in Windows Server administration experience • Experience with Tomcat, WebLogic, WebSphere and JBoss • Experience in a clustered environment (application server and database) • server hardware, lifecycle and best practices • Experience in network hardware including firewalls, switches, and router