The EFT Specialist is responsible for managing and processing ACH transactions, bank wires, check processing, and card disputes, while upholding USC Credit Union’s core values and service standards.
Responsibilities Include, But Are Not Limited To
Check Processing
- Manage FedForward and FedReceipt transactions
- Review and process incoming "On-Us" items and ATM/Mobile deposits
- Handle check returns, adjustments, and fraud cases
ACH Processing
- Process and balance ACH credit/debit exceptions.
- Manage ACH stop payments, returns, and fraud cases.
Bank Wires
- Process incoming and outgoing wires.
- Serve as a second verifier for high-limit and flagged transactions.
Card Disputes
- Investigate and resolve debit/credit card disputes.
- Ensure compliance with Reg E and Z for fraud and non-fraud cases.
Additional EFT Functions
- Balance ledgers and mobile deposits.
- Manage Zelle disputes, bill pay items, and ATM transactions.
- Assist with audits, training, and new product implementations.
Preferred Qualifications
- 3+ years of relevant experience.
- Strong knowledge of regulatory requirements (e.g., Reg E, Reg Z, NACHA).
- Excellent communication, customer service, and organizational skills.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Ability to work independently, manage deadlines, and resolve complex issues professionally.
Compensation
The hourly rate range for this position is $23.00 - $25.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Why USC Credit Union is a great place to work:
- Medical through USC Network, Blue Cross, and Kaiser: https://employees.usc.edu/medical/
- Dental: https://employees.usc.edu/dental/
- Vision: https://employees.usc.edu/vision/
- Dependent Care and Health Care Flexible Spending Accounts (FSAs): https://employees.usc.edu/fsas/
- Retirement with up to 10% employer contributions: https://employees.usc.edu/usc-retirement-savings-program/
- Tuition reimbursement: https://employees.usc.edu/tuition-benefits/
- Paid Time Off (PTO) including, up to 24 vacation days (based on tenure), 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty: https://employees.usc.edu/time-off/
- Life and voluntary insurance benefits: https://employees.usc.edu/insurance-benefits/
- WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness: https://workwell.usc.edu/
- Other generous perks and discounts: https://employees.usc.edu/perks
Minimum Education: High school or equivalent Minimum Experience: 3 years Minimum Field of Expertise: Financial institution experience, accounting or operations background.
