Job Title: ServiceNow Developer/Solution Architect $110,000 - $155,000 a year - Full-time, Contract Location: Onsite/Hybrid/Remote Job Type: [Full-Time/Contract]
About Us: Cynosure IT Innovations LLC is a technology company based in Texas, United States , specializing in delivering results, adding value, and focusing on people. We help businesses increase profitability by managing their assets efficiently and developing powerful inventory management software. Our adaptive and intelligent approach ensures that we deliver cutting-edge technology solutions to organizations worldwide, with a strong emphasis on excellence, perfection, and long-term customer success.
Key Responsibilities:
- ServiceNow Implementation: Design, configure, and deploy ServiceNow solutions, including custom applications, modules, and workflows to meet business requirements.
- Incident Management: Oversee and manage incident and request fulfillment processes, ensuring timely resolution and adherence to SLA standards.
- Customization & Development: Develop and customize ServiceNow applications, including scripts, forms, and business rules, to enhance platform functionality.
- User Support & Training: Provide expert guidance and support to end-users, conduct training sessions, and create comprehensive documentation.
- ServiceNow Discovery & Service Mapping: Expertise in implementing ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.
- Continuous Improvement: Identify and implement process improvements, staying up-to-date with the latest ServiceNow features and best practices to drive efficiency.:
- Experience: Minimum of 5+ years of hands-on experience with ServiceNow, specifically in CSA And CAD roles.
- Certifications: Relevant certifications such as ServiceNow Certified System Administrator (CSA) And ServiceNow Certified Application Developer (CAD) are required.
- Technical Skills: Proficiency in ServiceNow development, scripting (JavaScript, Glide), and integration techniques.
- Analytical Skills: Strong problem-solving abilities with a keen attention to detail and the capability to troubleshoot complex issues.
- Communication: Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams and with stakeholders.
Requirement:
Certification:
- CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt