Description
As a key player in customer engagement, you will be responsible for fostering positive relationships with clients on behalf of the company. Your primary role will involve answering phone calls and responding to emails, addressing customer questions, and actively participating in meetings with the customer service team to develop new communication strategies. Maintaining an expert knowledge of our products and services will be essential in providing exceptional support to patrons.
Responsibilities
- Provide introductory information to prospective and new customers
- Ensure customer satisfaction by handling complaints and inquiries
- Follow up with clients via phone or email to confirm satisfaction with purchases
- Inform patrons about additional products or services that may benefit them
- Determine the most efficient methods to address customer questions
- Escalate queries and concerns when necessary
- Troubleshoot common issues related to products or services
- Collaborate with a team of customer service representatives and other departments to find appropriate solutions
Key Skills
- Proficiency in communication and problem-solving skills
- Ability to stay updated on product knowledge
- Experience in maintaining customer service databases
- Capability to turn frustrated clients into repeat customers
Employment Type: Full-Time