DreamApply is an international Edtech company that offers SaaS admission solutions for universities. Our goal is to make the applying process a hassle-free experience for millions of applicants globally.
We are looking for someone to join our Tech team to help us achieve our goals of changing how education providers around the world manage their student enrolment process.
What will you be doing?
- Write meaningful and relatable end-user advice and step-by-step guides to the knowledge base, focusing on making connections between various features of DreamApply in a way that relates to actual user issues in admissions work.
- Communicate new features ahead of time to end-users, showing them off in our release notes.
- Support the marketing team to showcase our product.
- Help mitigate the effects of bugs or other faults by polishing communication during crisis as well as writing post-mortems after the incident is resolved.
- Help write technical chapters to tender documentation and maintain a tenders/sales technical FAQ. Support the sales team by writing technical descriptions for prospective customers.
- Contribute to ISO and other certification documentation, related to our internal processes and product/infrastructure compliance.
What do we expect from you?
- Proven experience as a Technical Writer in the IT industry.
- Exceptional writing and editing skills in English with keen attention to detail.
- Ability to quickly grasp complex technical concepts and communicate them clearly and concisely.
- Familiarity with REST & HTTP is required to be able to independently work on the API documentation and guides.
- Familiarity with HTML / CSS / JS as well as the browser Developer Console is a plus, for example helping you to effectively tweak screenshots.
- Ability to create accompanying visual materials, such as diagrams, screenshots, screencasts and infographics.
- Experience with automation tools such as Selenium or Playwright is a plus.
- Previous experience with ISO:27001 (or similar) related documentation is a plus.
- Excellent communication and interpersonal skills.
What do we offer?
- Flexibility as we are interested in results, not when you come to work.
- Developing your own skills and professional career.
- We have been awarded the Remote Working Badge – we practice remote-first policy, but we also have a comfortable office to come to in Tallinn, Estonia.
- Great multinational team. English is our working language.
If you are passionate about technology and have a knack for writing, we want to hear from you! Join us in our mission to redefine the education application experience. Apply now and let your writing expertise shine at DreamApply! Send your CV to careers@dreamapply.com.
Do you have any questions? Don’t hesitate to contact: Kaidi Saar (HR) kaidi.saar@dreamapply.com