IRT Project Manager:
The IRT Project Manager is the cornerstone of our client relationships, guiding them seamlessly from project initiation to completion. You'll be their trusted partner, ensuring projects progress smoothly, fostering collaboration with internal teams, and consistently exceeding client expectations. Additionally, the IRT Project Manager will lead a successful global team in a dynamic, fast-paced, and collaborative environment.
Responsibilities:
- Serve as the primary client liaison, maintaining open communication, providing project updates, and ensuring their utmost satisfaction.
- Forge strong partnerships with internal teams to navigate projects through each development phase.
- Identify opportunities for collaboration and integrated service offerings to deliver comprehensive solutions to our clients.
- Develop and manage project schedules, track milestones, and proactively address cross-functional dependencies.
- Author and oversee the review and approval process for project specifications and other critical documents.
- Act as the go-to expert for implementing clinical protocols within our system.
- Monitor and report on project health and profitability to internal and external stakeholders.
- Lead User Acceptance Testing (UAT) activities with clients, third parties, and internal resources.
- Review system configurations to ensure alignment with specifications, protocols, and client expectations.
- Guide and support the Associate Project Manager/Project Associate in delivering exceptional client service.
- Provide ongoing support to clients and end-users for projects within our system portfolio.
- Participate in an on-call rotation to address complex technical support issues.
- Configure study-specific parameters as needed. Examples include but are not limited to ; DNX variables, resupply triggers and other variables, cohort caps, etc.
- Collaborate with the technical team to develop and deliver training materials to clients and end-users.
- Establish process for, and conduct, ongoing review of assigned studies to confirm the system is in compliance with specifications and study protocol.
- Ultimately responsible for any issues or problems within the team and to make sure they are resolved appropriately.
- Limited overnight travel may be required.
- A flexible schedule will be required in order to accommodate the global team. Early morning or evening meetings a few days a week can be expected.
- Any task assigned by the supervisor deemed necessary for the proper conduct of the business.
Education:
- Bachelor's degree or equivalent and/or appropriate experience
Experience:
- Prior experience (minimum 3 years) in an IRT project management role, with a proven ability to understand technical concepts and learn very quickly.
- Previous experience working in a fast-paced, entrepreneurial environment is preferred.
- Previous experience working for a global organization is preferred.
Skills:
- An exacting and high level of attention to detail with excellent organizational skills and a proven ability to multi-task.
- Strong interpersonal skills with the ability to work effectively across multiple international locations and with a wide variety of professionals.
- Excellent organizational and time management skills
- Good communication skills