Position: UI/UX Designer
Location: Ohio or Delaware (Hybrid)
Duration: 12 Months Contract to hire
Roles and Responsibilities:
- Familiar with system level thinking and design
- Strength and comfort working with design systems
- Strength in wire-framing
- Strength in detail UI, layouts, interactions and behavior
- Proficiency in visual design
- Strength in prototyping (figma needed)
Job description summary: We are looking for a Senior User Experience Designer to join Operations UX team.
Job title: Senior User Experience Designer
Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Senior User Experience Designer within the Operations team, you will help to create meaningful and cohesive end-to-end experiences for our contact center employees. Success in this role comes from understanding the customer and business needs, strong collaboration with your peers, thoughtful planning and coordination across product development teams, taming complexity for our users, and participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.
Required qualifications, capabilities and skills
- 7+ years of experience or equivalent expertise in user experience design or similar roles
- Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
- Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
- Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Familiar with system level thinking and design
- Comfortable and confident when presenting work to executives
- Preferred Qualifications, Capabilities and Skills
- Advocate for Accessibility Guidelines and Inclusive Design practices
- Has led design work on successful digital products, demonstrating user- and human-centered design approaches
- Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards