Job Summary:
The Learning & Development (L&D) Supervisor oversees the development and implementation of the Learning & Development Program at Terminal B for LaGuardia Gateway Partners. The goal of the role is to support the Manager, Process Excellence in the execution of the development and delivery of the L&D curriculum focused on improving and enhancing knowledge of rules, regulations, Standard Operating Procedures (SOPs), and industry standards.
Duties and Responsibilities:
- Conduct business analysis to identify training needs of the organization to ensure a safe, secure, sustainable, and efficient terminal operation
- Generate and present regulatory, statistical, financial reporting
- Develop operational plans and processes for a successful execution of day-to-day operations intended to reduce complexities and improve team and guest experiences
- Manage the technologies and resources required to develop, manage, and deliver training
- Identify short and long-term training goals and requirements addressing the deficiencies, and industry trends and standards
- Implement new or enhanced procedures and initiatives
- Design and develop technical and operational training plans for delivery in classroom and online settings. Plans include but are not limited to: LGP staff, Ramp Safety, Audits and Inspection, Security, and Environmental
- Analyze, develop, and test, the program that supports career progression
- Manage training records and the Learning Management System (LMS)
- Assist in development and execution of collaborative methods to document and track the performance of the organization to ensure delivery of operational excellence and improve performance
- Work with Human Resources Team on onboarding, ongoing compliance and leadership trainings for the organization
- Conduct new hire training in classroom as outlined in the company L&D plan/strategy along with ongoing hands-on training/on the job training
- Conduct knowledge and operational observations, audits and assessments during the training process and recurring as needed
- Provide refresher and on-going training for staff which includes cross-training for all employees learning functions
- Train external partners, e.g., airlines and services companies, on LGP operational procedures so they are versed and can disseminate the information to their staff
- Support continuous improvement activities and other internal process trainings
- Stay current in industry best practices, by gathering information from various industry forums, conferences, and presenting to senior leadership
- Support the Manager, Process Excellence and Senior Director, Operations as needed
Skills:
- Operations background preferred
- Customer service focused
- Facility/Property Management knowledge
- Ability to exercise excellent judgment in fast paced environment
- Demonstrated strong analytical skills with focus on process improvement
- Ability to work collaboratively with others to solve issues
- Knowledge of SMS (safety management system)
- Project and time management skills; experience with project management software tools
- Strong Office software skills: Intermediate Excel, PowerPoint, Word
- Strong communication skills, both written and oral
Education and Qualification:
- Associate degree or bachelor’s degree preferred or 4 years aviation/airport experience without a degree
- Experience in a training or training administration role with extensive knowledge of airport operations procedures
- Experience in an aviation/airport setting or customer experience preferred
- Strong presentation, instructional and facilitation skills
- Demonstrated ability to provide constructive feedback in a professional manner
- Ability to work on various shifts as needed, flexible schedule
Primary Work Location: LaGuardia Airport, NY (Onsite)
Employee Status: Full Time, Nights/Weekends as Required
Equal Employment Opportunity and Affirmative Action
LaGuardia Gateway Partners provides equal employment opportunity without regard to race, color, age, religion, gender, sexual orientation, national origin, disability, veteran status, or other protected characteristics. Further, it is the policy of LaGuardia Gateway Partners to undertake affirmative action in compliance with all federal, state, and local requirements
