Description
With a strong focus on Customer Support Operations for Order Management, you will play a crucial role in administrative duties that require independent judgment and the familiarity with applicable procedures. You will leverage your effective interpersonal, verbal, and written skills while interfacing with all levels of the organization.
Responsibilities
- Perform a variety of administrative responsibilities following established procedures.
- Administer and process customer purchase orders, reviewing instructions for product requirements to ensure compliance with terms and conditions.
- Establish and maintain relationships with customer-facing teams to efficiently service customer requests and respond to external issues.
- Prepare and submit correspondence in response to customer requests while maintaining confidentiality.
- Generate and process standard spares quotes promptly, reviewing pricing for reasonableness and submitting proposals for customer review.
- Coordinate with various internal functions on customer issues, prioritize requests, and manage production lead-time.
- Release repairs to production upon customer approval, submitting work orders and updating sales orders.
- Enter and manipulate data accurately using spreadsheet and database programs, handling typing projects with precision.
- Manage customer portals, including the downloading and updating of purchase orders.
- Set priorities for tasks and delegate portions to others when needed.
- Collect data and conduct research, compiling information for reports and projects.
- Investigate specific problems and communicate potential negative situations to management constructively.
- Read and respond to routine correspondence, highlighting important items.
- Demonstrate accurate typing skills at 55 wpm and maintain personal computer proficiency.
Requirements
- A minimum of three years of progressively complex administrative experience is required.
- A High School diploma or an educational certificate in a relevant functional area is preferred.
- Working knowledge of R-Card, client knowledge, WAWF, and CAV is preferred.
- Thorough knowledge of office equipment, administrative procedures, and terminology in the functional area.
- Proficiency in Microsoft Suite software, particularly in Excel (Formula, Vlookup, Pivot Table).
- Effective verbal, written, and interpersonal communication skills are essential.
- Ability to work collaboratively as a participative team player.
- Competence in navigating customer portals, managing backlog accuracy, and updating delivery dates.
Employment Type: Temporary