Role Description
This is a contract on-site role for a Customer Service Representative at Vertisystem located in Stanford, CA. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing exceptional customer service, and ensuring customer satisfaction on a day-to-day basis.
Requirement
- Should have used phone technology and able to work multitasking.
- Shift timings and schedule will be decided or pre informed?
- 3 to 6 weeks will be training M-F 5 am to 5 pm,
- After training- Shift will be fixed between 5 am to 11.30 PM and they will be notified prior to work.
Requirements:
- Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting.
- Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills.
- Ability to interface effectively with high-level professionals, managers, supervisors, and other clients.
- Ability to exercise tact and diplomacy under pressure.
- Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).
- Hands-on experience with MAC or DOS systems and console operations.
- Familiarity with automated paging systems.
- Ability to work in a team environment and effectively contribute as a member of a team.
- Have a thorough knowledge of Stanford (University, Medical Center, SLAC), of dispatch procedures and routines, and a knowledge of medical terminology and disciplines.