Date: 8/6/2024
Position: Product Manager
Reports To: Vice President, Product and Operations
Location: Must be based in Los Angeles. Flexibility on working from home. Willingness to travel 25% of the time.
About Acolyte Health
Acolyte Health’s platform provides a transformative approach to healthcare consumer activation, delivering personalized, user-friendly, multi-lingual, interactive video experiences that drive engagement and action, all from the consumer’s trusted Digital Acolyte. Our mission is to empower healthcare professionals to deliver a better and more personalized experience. Our vision is a world in which everyone can understand and navigate their healthcare journey.
At Acolyte Health, we look for people who are curious, motivated, consistent, and work to be a little better every single day. In our work together we aim to be solution-oriented, mindful, hardworking, humble, innovative, and above all, collaborative.
Position Summary
Acolyte Health is looking for a highly motivated Product Manager with experience building and designing new product features at a software company. A background in healthcare software (payor or provider), healthcare revenue cycle, and/or patient engagement software experience is strongly preferred. The Product Manager will be responsible for overseeing the enhancement, development, and evolution of Acolyte Health’s end-to-end software platform, with an added focus on producing UI/UX designs. This individual will be responsible for defining end-user product requirements and UI/UX design components to Engineering, rapidly creating product wireframes / design mock-ups, managing Engineering resources to ensure successful timely delivery, UAT on new product features, and collaborating with other Acolyte Health teams to incorporate client feedback + operational feedback directly into the product.
An ideal candidate for this position enjoys working in a fast-paced team environment, is enthusiastic about joining an early-stage company, is self-motivated and eager to make an impact, collaborates well across various internal teams, displays strong and organized communication skills, can approach problem-solving challenges independently, is very detail oriented, produces high quality work, enjoys designing cutting-edge innovative software solutions, and is passionate about delivering the best end user experience.
Key Responsibilities
Product Development and Management:
· Define and prioritize product features based on market research, customer feedback, and company objectives.
· Develop and maintain a comprehensive product roadmap, aligning with the company’s strategic goals.
· Collaborate with cross-functional teams (engineering, client operations, content/marketing, sales) to ensure successful product launches.
· Act as the primary point of contact for all product-related matters, providing regular updates to internal stakeholders, and escalating as necessary.
· Perform regular product demonstrations with clients and/or internal teams when new features are deployed.
Product UI/UX Design:
· Create detailed UI/UX mock-ups for new features to be added to the Acolyte Health platform.
· Ensure UI/UX design consistency and alignment with user needs and preferences.
· Conduct usability testing and gather feedback to continuously improve the user experience.
Engineering Resource Management:
· Indirectly manage and allocate engineering resources effectively to meet client deadlines and company objectives.
· Oversee the development process, ensuring alignment with product requirements and timelines.
· Utilize Jira to track project progress, manage/refine product backlog, and facilitate sprint planning.
· Work through sprint retrospective feedback with Engineers.
QA/UAT:
· Assist Engineering with QA for new product features.
· Assist Client Services with UAT for new client implementations and/or new product launches.
· Work cross-functionally with Engineering and Client Services to maintain robust QA and UAT methodology, test cases, etc. to scale.
Continuous Improvement:
· Stay up-to-date with industry trends, emerging technologies, and competitive landscape.
· Identify opportunities for innovation and improvement within the product and development processes.
· Implement best practices for product management and agile methodologies.
· Conduct AB testing on key product features to ensure optimal design/functionality for consumer engagement.
Minimum Qualifications
· Education: Bachelor's degree in Business, Information Technology, Computer Science or a related field.
· Role Experience: 5 years of experience in a product management or technical role at a SaaS company.
· Healthcare Knowledge: General understanding of the healthcare industry, patient engagement, and healthcare revenue cycle.
· Video Content Creation + Management Knowledge: General understanding of content/video creation best practices, content orchestration, content management, and video AI technologies.
· Work Experience: Proven track record of successfully building and growing SaaS products with high user-adoption and satisfaction rates. Experience owning the entire design process for a product, from initial discovery to product launch. Experience working on agile development teams.
· Tools: Proficient in Microsoft Word, PowerPoint, Excel. Experience with Development Management tools such as Jira or Microsoft Azure DevOps. Experience with Product Design tools such as Figma.
· Industry Knowledge: Expert on SaaS user experience best practices. In-depth knowledge of accessibility principles and responsive design standards across multiple platforms. Strong understanding of end-to-end product development lifecycle and best practices.
· Soft Skills: Ability to work effectively in a fast-paced, dynamic environment. Outgoing team-oriented positive attitude. Coachable, hungry for feedback, and dedicated to continuous self-improvement. Skilled at listening and incorporating feedback. Shows strong cross-team collaboration and communication skills. Keen attention to detail and organized. Ability to prioritize and execute many tasks and resolve issues quickly. Can independently problem-solve issues by being proactive and resourceful. Ability to prioritize and execute multiple competing priorities without explicit direction or oversight. Ability to think and perform in both strategic and tactical spaces simultaneously. Curious and creative mindset – challenges the “status quo” and explores new ideas.
· Interests: Passionate about working for an early-stage company with potential for rapid growth. Excited about the opportunity to grow along with the company. Interested in delivering high quality end-user experiences within healthcare. Interested in technology advancement and stays up to date with innovation trends + key market players (e.g. generative AI, LLMs, digital humans, etc.). Enjoys building and designing video/content creation & curation technology. Cares about creating an inclusive, equitable platform experiences for user personas of all backgrounds/communities. Passionate about advancing patient/member-facing technology to improve health outcomes.
Preferred Qualifications
· Management: Experience leading a team, including managing and coaching direct reports.
· Process Improvement: Experience implementing process improvement initiatives and creating new product/agile methodologies for a software organization.
· Company Experience: Experience working at a small/mid-sized company with a fast-paced + accelerated growth environment. Prior product management/product design experience at a healthcare software or patient engagement company preferred.
· Industry Experience: Experience building and growing a platform that includes video-based content creation & orchestration. Experience creating detailed UX designs/mock-ups for software platform. Understands UI/UX best practices/processes.
At Acolyte Health, we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all the areas detailed above, we encourage you to share your unique background with us in your application and expand upon the value you believe you could bring to our organization.
Perks
· Competitive compensation package
· Accelerated career growth opportunity – based on individual performance + company growth
· Experience building the foundation of an early-stage company
· Monthly stipend for health insurance
Must be authorized to work in the United States on a full-time basis for any employer.