Quality Assurance Supervisor
***This is fully onsite in the Greater Houston Area***
Summary:
The Quality Assurance Supervisor plays a crucial role in ensuring the delivery of high-quality products or services by overseeing and implementing quality control processes. This position involves managing a team of quality assurance professionals, developing and maintaining quality standards, and collaborating with various departments to identify and address quality issues. The Quality Assurance Supervisor is responsible for ensuring compliance with industry regulations and company policies, as well as continuously improving quality processes.
Specific Responsibilities Include:
Team Leadership:
- Lead and manage a team of quality assurance professionals.
- Provide guidance, training, and support to team members.
- Foster a positive and collaborative team culture.
Quality Standards:
- Develop, implement, and maintain quality control processes and standards.
- Ensure adherence to industry regulations and company quality policies.
- Regularly review and update quality procedures to reflect best practices.
Process Improvement:
- Identify opportunities for process improvement and implement corrective actions.
- Collaborate with cross-functional teams to enhance overall product or service quality.
Documentation and Reporting:
- Maintain comprehensive documentation of quality processes and procedures.
- Generate regular reports on quality metrics and performance indicators.
- Communicate findings to relevant stakeholders.
Audits and Inspections:
- Conduct internal audits to assess compliance with quality standards.
- Coordinate external audits and inspections as required by regulatory bodies.
Issue Resolution:
- Investigate and resolve quality issues in a timely manner.
- Collaborate with production, engineering, and other teams to address root causes of defects.
Training and Development:
- Provide ongoing training to employees on quality processes and standards.
- Support professional development opportunities for the QA team.
Customer Focus:
- Work closely with customer support and feedback to address quality concerns.
- Implement measures to enhance overall customer satisfaction through improved quality.
Qualifications:
- Proven experience in quality assurance, preferably in a supervisory or managerial role.
- Strong knowledge of quality management systems, standards, and methodologies.
- Excellent leadership and team management skills.
- Analytical mindset with the ability to identify trends and patterns.
- Effective communication skills, both verbal and written.
- Familiarity with relevant industry regulations and compliance standards.
Education:
- Bachelor's degree in a relevant field, or years of experience in the field.