Job Posting Title: Bilingual - Associate Human Resources
Location: 2202 N Westshore Blvd., Tampa, FL
Hybrid - Mostly remote engagement - Must come into office about once a month (Tampa, FL)
Note: Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)
Role Responsibilities:
- Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management.
- Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program.
- Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners.
- Providing superb customer service as measured by Service Level Agreements and contact center metrics.
- Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
- Manage other assigned activities as necessary.
Basic Qualifications:
Bachelor’s degree
OR
Associate degree and 4 years of Customer Service experience
OR
High school diploma / GED and 6 years of Customer Service experience
Preferred Qualifications:
- Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.
- 2 plus years’ experience in Human Resources, Customer Service or Payroll.
- Effective analytical thinking and attention to detail or related internship experience demonstrating same.
- Strong working knowledge of Microsoft Word, Excel, and Power Point.
- Ability to multi-task in a fast-paced environment to meet deadlines.
- Strong team player who can collaborate with colleagues on complex tasks.
- Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST.