SUMMARY:
Azamara is seeking an innovative, passionate, detail oriented, and organizedTour Administrator to help evolve and propel our team during a time of exciting growth.
The Tour Administrator to be responsible for assisting the Land Product Development Managers with shore excursions and land tour programs by analyzing, administering organizing and maintaining information in MXP, DocuSign, Microsoft Teams and SharePoint well as by distributing program information across all fields of business, internally and externally. This is done by strategic initiatives, comparative and competitive analysis on products, pricing and finding niche markets.
ABOUT AZAMARA:
Azamara is a global premium cruise line that inspires curious and passionate travelers to spend more time exploring the world with us on our immersive cruises. We offer our guests a world class experience onboard and while visiting destinations around the world. Our employees enjoy an environment that offers a hybrid schedule (2-3 days in the office) and collaborating in a beautiful office space located in the center of Coconut Grove.
WHY YOU SHOULD WORK FOR AZAMARA:
- Be part of a growing and transformative company
- Work with a multicultural, global team of inspired professionals who believe in:
- CURIOSITY that makes us more open minded, empathetic, better problem solvers, and more self-aware.
- SUSTAINABILITY that supports a world where blue meets green.
- INTEGRITY that drives us to do the right thing even when no one is watching.
- ACCOUNTABILITY that supports empowerment and ownership for results.
- PASSION – it’s part of our DNA!
WHO YOU ARE:
- Engaging, and friendly; a natural relationship builder and organizer.
- You have a good grasp of time management.
- You love what Azamara is about and feel energized talking about our organization and what it has to offer.
- You’re the one knocking on your supervisor’s (virtual) door rather than waiting for help.
- You are a good communicator and a great listener.
- You have a knack for coming up with creative solutions to challenging problems.
- You thrive in a flexible work environment and value the support and companionship that comes from being part of a high-performing team.
WHAT YOU WILL BE DOING: (Job Duties)
- Assist with product and brand management in the development of shore excursions and land tours in assigned regions globally and ensures that all programs are properly and consistently presented/merchandized.
- Responsible for the production and maintenance of shore excursions and land program digital collateral, including but not limited to; tour descriptions, tour information forms (TIFs), contracts, insurance certificates, incident reports, guest comments, tour operator restrictions, pricing master, and online content. Assists in maintaining pricing master, calculates retail based on foreign exchange rates and recommended margins for new tours.
- Build tours in system, sends to SmartSheet for descriptions etc.
- Ensures that tour costs are entered and updated for each tour at the time of contract execution. Assists in entering tour cost where required.
- Cooperates with Inventory Specialist to ensure completion of inventory set-up, communicates deployment changes to tour operators and destinations taking into consideration proximity of sail dates, passenger demand and brand strategy.
- Reviews PowerBI Reports including but not limited to inventory reports, tour participation, ratings, and deployment.
- Communicates tour content, pricing, and specifics of tour programs to all internal/external stakeholders for sales/promotional purposes.
- Provides support to call centers, internal/external sources, and shipboard teams regarding tour program.
- Creates training documents for presentations for internal and external stakeholders as required.
- Supports Land Product Development Manager in communication and details with tour operators, media teams, Tour Information Forms, and other required forms. etc.
- Assist with performing site inspections as required.
- Performs weekly queries and performs quality assurance audits. This may include, but is not limited to, inventory and/or pricing discrepancies, online descriptions, images and video content, tour operator restrictions, insurance certificates, and Tour Content Worksheets.
- Assists Land Product Development Managers with Request for Proposals (RFP/bid) schedule and compiles all documentation, TIFs, audits the tour program, obtains/maintains an incumbent and prospective bidder. Maintains and replies to prospect questions, manages deadlines and tour operator onboarding process. Assists in creating RFP site in MS Teams and uploads all related documents to each tour operator channel ensuring that all access/privacy protocols are strictly adhered to.
- Performs SharePoint/Teams and DocuSign training as requested and maintains tour operator channels including maintaining updated tour operator emails and access.
- Assists with tour vetting process by obtaining insurance, certificates of compliance, helicopter and pilot licenses, etc.
- Training new staff
- Assists the Manager of Land Product Development with program reviews and competitive analysis
- Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their leadership.
WHAT WE LOOK FOR: (Requirements)
- Must be willing to participate in Azamara’s hybrid work schedule which includes weekly onsite collaboration in our Coconut Grove, FL office.
- Associate of Science degree, bachelor’s degree in hospitality, tourism, business administration or related field or equivalent years of directly related shore excursion/tourism experience.
- At least two (2) years of experience in tour operations and/or planning or supporting tour program development.
- Understanding of Azamara tour management/IT systems is desirable. Experience with MXP preferred.
- Excellent understanding of international destinations.
- Excellent communication, time management and writing skills.
- Ability to analyze trends and pricing/cost data.
- Excellent computer skills: Microsoft Office and SharePoint/ MS Teams, Smartsheet, MXP, PowerBI and DocuSign
- Must be able to work independently as well as a team member.
- Ability to communicate effectively both verbally and via email.
- Must be proficient in both written and verbal English skills.
- May be required to travel for training or conventions up to 5% of the time.
- Maintain awareness of regional and world events and their possible effect on ship calls and corresponding tour operations.
- Remain informed of industry trends and events by reviewing trade journals/industry communications and forums, etc.
- Ability to handle and prioritize multiple projects in a fast-paced environment effectively.
- Work with confidential information