PLUMBING DISPATCHER - (Permanent)
Location: Houston, TX (77506)
Work Hours: Monday-Friday 7 AM - 4 PM
Pay Rate: $16 - $19 per hour (DOE)
Type: Direct Hire, Permanent
THE COMPANY:
Our client is in the residential and commercial plumbing service industry. They are seeking a plumbing dispatcher to join their team! This role will be a permanent opportunity, Monday-Friday 7 AM- 4 PM
IDEAL CANDIDATE MUST HAVE 2 YEARS OF PLUMBING DISPATCH EXPERIENCE AND SERVICE TITAN EXP OR AN EQUIVALENT SERVICE INDUSTRY CRM IS ESSENTIAL
RESPONSIBILITIES:
- Dispatching: Coordinate and prioritize service calls based on operational needs.
- Scheduling: Maintain and update technician schedules, including on-call and after-hours procedures.
- Data Management: Keep accurate, up-to-date records in the customer database and log service calls.
- Customer Communication: Notify customers of delays and handle any questions, concerns, or complaints.
- Conflict Resolution: Address customer and technician issues with clear, prompt communication.
- Administrative Support: Assist with overall operational efficiency and perform additional duties as needed.
REQUIRED SKILLS:
- Communication: Excellent phone etiquette and the ability to communicate quickly and effectively with customers and technicians.
- Detail-Oriented: Strong attention to detail for data entry and scheduling tasks.
- Technological Proficiency: Familiarity with Microsoft 365 and experience working with dispatch systems like Service Titan or similar CRMs.
QUALIFICATIONS:
- Experience: Minimum of 2+ years of dispatching experience in a residential service company.
- CRM Expertise: Prior experience using Service Titan or an equivalent service industry CRM is essential.
DETAILS:
- Pay rate: $16 -$19/hour
- Direct Hire
- Monday- Friday
THE PROCESS:
If you are interested and qualified for this position, please APPLY NOW.
If you have any questions regarding the qualifications, please contact Hector via email at HVILLANUEVA@MEADOR.COM