If you’re passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Customer Success team and looking for a relationship expert with technical orientation to assist in managing our Enterprise customer segment.
What are we looking for?
You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!
What will you do?
- Own post-sales relationships with a portfolio of our largest Customers advocating for their success and needs internally.
- Work alongside the internal services teams and the Customer to establish critical goals, an onboarding plan and define success criteria.
- Promote product adoption with key Customer stakeholders.
- Ongoing tailored Customer engagement including but not limited to weekly meetings, health checks, QBR’s and Roadmap reviews.
- Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention.
- Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking.
What skills and knowledge should you bring?
- Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships.
- Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more).
- Adept at managing Customer expectations that results in high Customer satisfaction.
- Proven technical skills. Ability to understand Customer’s challenges and advise on best practices.
- Impeccable written and verbal communication skills.
- Experience in communicating with Customers from diverse cultures.
- Detail-oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multitasking environment and can adjust priorities on-the-fly.
Why us?
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events