Description
Position Summary
Why It's a Great Opportunity
This is a great role for an IT engineer who wants to work with a modern, hybrid technology platform and contemporary execution processes to deliver critical IT solutions in a large organization. In this role, you will provide engineering and technical support to IT clients in Pierce County and partner agencies. You will be involved in carrying out operational procedures and fulfilling process and service requests. This position is a key team contributor for data center platforms, systems, and servers providing business operation technologies. You will also work directly with IT team members, vendors, and contractors ensuring IT enterprise architectures and security standards are met.
Why It's a Great Department
The IT Division is a national leader in delivering public services through innovation. We enable a portfolio of nearly 1,000 commercial and custom solutions that support all County functions. Our team of 130 staff believes in a positive, collaborative people-focused approach where we support one another and the work we do.
The Platform Services unit comprises an in-house and highly skilled staff of 20 system, network and software engineers providing daily operations, project & program delivery, and strategic planning. A mix of service management, DevOps and project methodologies are used to provide superb service in support of the County’s technology platform.
Learn more about Information Technology here.
How To Be Successful In The Role
Your success will come from being a quick-thinking multitasker and problem solver who loves learning. You will need to be collaborative, team oriented, and have technical curiosity. You should be comfortable using independent judgement and taking initiative while working closely alongside other members of the IT Platform Services team, other IT teams, and with our partners throughout the organization. This role will have you use your expertise to communicate with a wide variety of County staff to include IT leadership, elected officials, and internal and external customers while delivering technical information and direct support in common, everyday language both verbally and in writing.
To ensure your success, you will receive direct, constructive feedback from peers and your supervisor to facilitate your success and allow you to meet your professional goals.
Your Future In This Role
With our continuous learning mindset and employee development focus, you can expect to learn and grow daily both technically and professionally. You will gain an understanding of system architectures, cyber security frameworks, and all system standards used by Pierce County. This position is part of an IT Systems Engineer series which offers a great foundation for future positions within IT and Pierce County.
Core Daily Responsibilities
- Provide a broad range of operational support for a variety of server platforms which may include server hardware, storage and backup complexes, operating systems and peripherals that support critical County-wide systems. Operational support involves hardware /software multi-component functional problem analysis and authority to initiate corrective actions related to operational incidents, product operation, and installation.
- Participate in technical strategic planning and implementation of new server technology standards within expertise areas.
- Perform full range of skilled technical and analytical functions for critical back-end application and database system implementation and operational support. This includes, but is not limited to, complex incident/problem resolution involving multiple components / services; approval of standard change testing / implementation; performance analysis and approval of system tuning changes; and preparing / performing custom installations / setups.
- Provide critical system analysis, expertise, and operational support for all Pierce County data networks including networking hardware, operating systems, cabling, and peripherals that support mission critical County systems.
- Participate in strategic planning and implementation of new networking technology standards to assure County’s bandwidth and uptime needs are continually met.
A classification description with a more detailed list of essential functions can be found here.
Qualifications
Minimum Qualifications:
- A resume and cover letter are required for this position.
- Additional education or experience which clearly indicates the ability to perform the essential functions of the position may substitute equally on a year of year basis for the recruiting requirements.
- A Bachelor of Arts or Bachelor of Science degree in information technology, computer sciences, business, public administration, or related field AND
- Four or more years of information technology experience required.
- A valid Washington State driver’s license may be required when travel is required of the position.
Preferred Qualifications:
- Expertise and experience providing build, securing, troubleshooting, and operational support for Linux and Windows Server based operating system solutions.
- Expertise and experience configuring and administering on-premises or cloud based virtual server environments.
- Excellent communications in the delivery of technical information to technical and non-technical audience using written, verbal, and visual communication methods.
- Knowledge and experience using code and scripting-based methodologies to deploy and maintain server and platform infrastructure.
- Knowledge and experience utilizing cloud-based services for infrastructure systems, platforms, and servers.
- Experience working on a team of IT professionals to deliver enterprise system services and support to customers and clients using phone, email, and remote support tools.
- Experience with technology vendor interaction.
As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
Supplemental Information
To Be Considered For This Opportunity Please
- Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs .
- If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
- If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
- Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.
This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.
At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a great place people are proud to call home?
We are unable to sponsor or take over sponsorship of an employment visa at this time.