Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
- Our community is based on connection and belonging.
- Our creativity allows us to imagine new possibilities for people.
- Our responsibility is to all of our stakeholders.
- It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
The Location: Remote
The Services Supply team, within the Supply team is a unique, multidisciplinary team that focuses on developing new services for Airbnb. We ideate, prototype, and deliver new hosted Services that grow Airbnb’s business, develop and steward the Airbnb’s high quality bar for best in class, curated Services, and collaborate with current and new types of Hosts to create exceptional hosted Services that provide a seamless travel experience for our guests around the world.
The Difference You Will Make:
The Services Supply Lead supports the development, acquisition and onboarding of Services Supply on Airbnb.
These projects vary in type, scope, and complexity and will include sourcing of supply leads, engaging supply vendors and providers, targeted acquisition efforts, and acquisition management through the Airbnb supply funnel. All of this work will support our efforts to deliver high quality supply across a wide range of markets.
This role will report to the Supply Lead, Services Supply and will work remotely, based in Los Angeles, San Francisco, or New York City.
This action oriented, organized, and passionate individual will support teams and projects to bring new ideas to life, creating high quality Services that ensure a seamless and delightful travel journey for our guests all around the world.
A Typical Day:
Supply Category Strategy: Lead project strategy and planning for specific Hosted Service categories in alignment with team, leadership and company goals.
Project Management: Execute on the end-to-end production of multiple supply acquisition projects to ensure successful delivery aligned with the intended vision, scope, timeline and resources.
Visual Communication: Produce clear and compelling visual communications and presentations, pitches and updates to senior leadership, cross-functional teams, and external partners.
Cross-functional collaboration: Inspire and drive collaboration across a diverse array of stakeholders and senior leadership, align goals, exchange ideas, and ensure successful project delivery.
Vendor management: Work in partnership to coordinate and manage production professionals to support in the production of Services concepts as needed.
Project documentation: Create and maintain accurate project documentation, including project briefs, schedules, budgets, estimates, resource plans, and status updates.
Stakeholder communication: Facilitate effective communication and collaboration across team members and stakeholders – including senior leadership – providing regular project updates and proactively flagging any issues or blockers
Industry awareness: Stay up to date with the latest trends, technologies, and best practices in experiential entertainment and travel industries, and contribute innovative ideas to enhance project outcomes
Inclusivity: Foster a respectful, supportive, and inclusive environment where all team members and stakeholders feel safe and empowered to do their best work.
Your Expertise:
12+ years experience in operations management, analytics, consulting, or sales operations
Experience with management of outside vendors to execute on production or acquisition targets.
Ability to coordinate, create and drive Schedules, Budgets, scope documents, deliverables and production support needs for projects.
Excellent project management, mentorship, and interpersonal skills, with a track record of inspiring diverse, cross functional project teams to achieve their best work
Demonstrated ability to build strong relationships of trust and collaboration across internal and external teams, including a broad spectrum of creative, technical, and business disciplines
Understanding of the digital development process, with prior experience collaborating with mobile app design, product, and engineering teams
Excellent presentation and communication skills, with an ability to convey complex concepts in compelling terms to audiences at all levels, and articulate creative solutions to complex challenges
Ability to direct and ensure consistently high-quality technical deliverables of a producing team, including project budgets, resource plans, timelines, etc.
Incredible organization, prioritization, and decision-making skills with an ability to set priorities, problem-solve, and work in a dynamic, rapidly changing environment.
Experience With Google Keynote, Salesforce CRM Required
Belonging & Accommodations:
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Pay Rate Range: $60-$75/hour.
Benefits: Medical, Dental, Vision, 401K