Job Role: Data Visualization Analyst
Location: Santa Clara, CA (Day 1 onsite)
Duration: Long Term
Job Description:
"PA - Performance Analytics Build the Metrics, Indicators, and calculations that underlie the dashboard.
Also, build the Widgets and Data Visualizations for the dashboard. UI BuilderDesign and build custom dashboards using the Next Experience Design System. Add click-through navigation and buttons. App EngineBuild a Take Action workflow to drive targeted action where needed and delegate the work effectivelyProcess Optimization Enable & configure process mining on your critical workflows to analyze and visualize the flow of work." (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Thanks and Regards,
Ravinder Molugu | Senior US IT Recruiter
Phone: 732 485 0000 x Extn: 9055
Direct: +1 (732) 595 9055
Email: Ravinder@cygnuspro.com