· Willingness/Ability to work in US work hours.
· Understanding of ticketing queues and experience with processing ticket requests, opening/closing/processing tickets.
· Strong experience with Active Directory:
· Understanding of Active Directory Objects and how to create/modify/disable/delete objects:
· User accounts
· Service Accounts
· groups (both security and distribution)
· Organizational Units (OUs)
· Group Policy Objects
· Object attributes
· PowerShell scripting experience 1. creating reports
· managing objects
· managing/updating object attributes
· Active Directory Domain/Forest Structure including how domain/forest trusts work
· Entra ID (formerly called Azure AD):
· Creating/Managing Entra ID objects
· PowerShell scripting to manage objects, settings, and attributes and provide reporting
· Privileged Identity Management
· Managing JIT privileged access
· User/Login Risk policies
· Role Enabled groups
· Conditional Access Policies/MFA
· Identity Governance / Entitlement Management
· Strong understanding and experience with Microsoft Excel